POSITION SUMMARY:

The Supervisor, Security supports & assists the Shift Manager, Security with the operations of a shift, so that a safe, secure and comfortable environment is maintained. The Supervisor, Security is responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers.

PRIMARY RESPONSIBILITIES:

• Assisting the Shift Manager, Security to lead teams and to allocate responsibilities and to monitor the performance of employees
• Ensure sufficient Security support is provided to key Departments such as Table Games and Slots Departments
• Monitor customer service of employees and coach employees where necessary to enhance customer service quality
• Plan and carry out workplace administration, complete weekly reports and functions associated with reports
• Coordinate emergency situations if the Shift Manager, Security is not present
• To coordinate routine inspections and maintenance of emergency equipment and undertake workplace fire prevention
• Manage incidents in a discreet and confidential manner appropriate to the situation and to maintain a professional image
• Monitor all security procedures under the direction of Shift Manager, Security. To monitor lost property and preserve crime scenes.
• Adhere to all company policies and procedures
• Report accidents, injuries and unsafe work conditions to superiors and relevant departments
• Perform other reasonable job duties as assigned by superiors from time to time

KEY PERFORMANCE INDICATORS:

• Achievement of KPO’s and implementation of strategies as identified in the Business Plan
• Department and company policies and procedures are adhered to
• Performance and succession criteria are met
• Collection, Analysing & Organising Information
• Communicating Ideas and Information
• Planning & Organising Activities
• Solving Problems
• Cultural Understanding

QUALIFICATIONS:

Education & Experience

• Minimum two-year Casino Security experience as a Supervisor or Acting Supervisor role
• Knowledge of computer system applications Word, Excel
• Experience in Customer Service and or Officer, Security duties
• Demonstrated teamwork
• Verbal and written English; and Cantonese or Mandarin is essential

Skills / Competencies

• Displays a high commitment to delivering and improving customer service
• Encourages people to work as a team
• Leads others to achieve business objectives
• Communicates effectively
• Achieves agreed objectives and accepts accountability for results
• Displays a high level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable