Sobre este puesto de Supervisor, Resident Services - Move Outs en Evergreen Residential Holdings, LLC
Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously.
We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts.
If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us!
With a rapidly scaling property portfolio we are seeking to add an experienced Property management professional to our team to supervise the Move-outs team & process. In this highly visible and dynamic position, you will be responsible for the day-to-day execution of move-out operations and post-move-out collections, leading a team of specialists to ensure accurate statements, timely recoveries, and compliance with legal and company requirements. The role emphasizes a resident-first approach, operational efficiency, and continuous process improvement while providing frontline leadership, reporting, and cross-functional collaboration.
This is an office-based position based in Charlotte, NC.
The Role: This position includes, but is not limited to, the following responsibilities:
- Team Leadership & Oversight
- Supervise & guide Resident Specialists in all aspects of the Move-out process.
- Assign, prioritize, and monitor workloads to ensure timely completion of move-out statements and final account resolution.
- Provide ongoing coaching, training, and performance feedback to team members.
- Move-Out Accounting & Statements
- Review and confirm preparation and delivery of accurate and timely move-out statements in compliance with state/local laws.
- Ensure proper application of security deposits, damages, cleaning, and other lease-related charges.
- Collaborate with Property Management to confirm move-out inspections and supporting documentation.
- Maintain quality control by auditing statements for accuracy and consistency.
- Post-Move-Out Collections
- Manage day-to-day collection efforts on final account balances, including payment reminders, repayment plans, and escalations.
- Ensure compliance with Fair Debt Collection Practices Act (FDCPA), Fair Housing laws, and applicable rental regulations.
- Prepare and escalate disputed or delinquent accounts for Legal review, including documentation required for third-party collections or legal action.
- Monitor recovery rates and recommend strategies to minimize bad debt.
- Resident Experience & Communication
- Provide clear, transparent, and professional communication to residents on final account charges.
- Address resident inquiries and disputes related to move-out statements or collections with empathy and professionalism.
- Champion a resident-first approach while ensuring company policies and lease obligations are upheld.
- Operations & Reporting
- Maintain accurate records of all move-out account activity, disputes, and collection efforts within property management systems.
- Apply and maintain standardized processes for move-out accounting and collections across the portfolio, recommending improvements where gaps are identified.
- Compile regular reporting on recovery rates, outstanding balances, disputes, and performance metrics for management review.
- Coordinate cross-functionally with Leasing, Property Management, and Accounting to ensure alignment and efficiency.
- Other Duties as assigned by leadership.
Qualifications and Experience
- 3+ years of experience in resident services, collections, or property management accounting, with 1+ year in a supervisory or team lead capacity
- Experience in single-family rentals is strongly preferred; multifamily experience considered
- Strong knowledge of FDCPA, Fair Housing laws, lease compliance, and state/local move-out accounting regulations
- Strong leadership and team coordination capabilities
- Proficiency in property management software (Yardi, RealPage, AppFolio, etc.) and the Microsoft Office Suite
- Proven conflict resolution and organizational skills
- Key Competencies
- Strong attention to detail and financial accuracy
- Ability to manage sensitive resident interactions with professionalism and empathy
- Excellent communication skills, both verbal and written
- Results-oriented, with a focus on improving recovery rates and reducing disputes
- Process-driven and highly organized – can effectively manage multiple priorities in a fast-paced environment
- Analytical thinking and problem-solving skills - able to think outside the box
- Able to effectively manage large volumes of transactional data
- Adaptability in a highly dynamic working environment, demonstrating a strong work ethic.
Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading.
About Evergreen Residential
Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City.
The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen.
Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health.
Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions.
Equal Opportunities and Other Employment Statements
We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.
