Job Summary:

Oversees onsite and remote desktop support to end users of physical, virtual and mobile computer platforms. Manages installations and configurations technologies and applications that run on supported operating systems and platforms. Provides support for peripheral devices, such as printers and scanners. Collaborates and manages with other support teams to restore service and/or identify and resolve problems.

Principal Responsibilities:

• Manages and oversees end user requests for hardware and software for supported clients.
• Coordinates technical computing problems and provides end user support for internal customer problem ticket resolution.
• Manages and updates assigned problem tickets.
• Ensure tickets are process according to level of urgency based on issues.
• Manages the submitted tickets site, tracks, documentation, configurations, and maintenance.
• Manages and assigns special assignments and project work as needed.
• Advises and contribute to desktop/laptop software evaluations and upgrades.
• May interface with third party vendors to resolve certain hardware/software issues.
• Provides oversight and direction regarding assigned team, financial and operational activities.
• Other duties as assigned.

Job Level Specifications:

• Coordinates and supervises the daily activities of business or technical support teams comprised of individual contributors. Sets priorities for the team to ensure task completion. May coordinate work activities with other supervisors.
• Directs routine and repetitive operations of team.
• Assignments are largely established in accordance with schedules and deliverables. Decisions are guided by policies, procedures and business plans.
• Collaborates daily with direct reports and peers within similar functions primarily for the purpose of exchanging information.
• Decisions have a direct impact on team operations. Erroneous decisions or failure to achieve results may cause delays in schedules and require the allocation of additional time, people and/or financial resources.

Work Experience:

• Typically 4+ years relevant work experience

Education and Certification(s):

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Distinguishing Characteristics:

• Single functional domain

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – [email protected], Asia applicants - [email protected], EMEA applicants - [email protected]. 

Job Applicant EMEA Imprints