Job Description:

The division of Pre-College, Online, and Professional Programs (POPP) is seeking a student-focused, detail-oriented Student Finance Representative to support Berklee Online—the premier innovator and largest worldwide provider of online music education. Reporting to the Student Finance Lead, you will serve as a primary remote point of contact for financial inquiries, delivering rapid, high-touch support regarding tuition, payment plans, billing statements, and student accounts. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Student Account Counseling & Support:

• High-Volume Communications: Manage inbound and outbound calls and emails with urgency and care, meeting data-driven engagement metrics during heavy enrollment windows.
• Financial Advising: Guide students, families, and alumni through tuition statements, payment options, balances, financial holds, refunds, and educational tax forms (1098-T / TL11).
• General Service Guidance: Answer inquiries regarding registration, add/drop procedures, refund policies, and financial aid options, liaising with Military Affairs or Financial Analytics as needed.

Payment Administration & Operations:

• Payment Plan Administration: Manage tuition payment plans, update CRM configurations, adjust budgets throughout the enrollment cycle, and follow up on returned payments.
• Transactions & Account Audits: Process credit cards, checks, and wire transfers into accounting systems. Audit past-due accounts, conduct collections outreach, and support state escheatment procedures.
• Process Improvement & Mentorship: Track recurring student questions to optimize business processes, while helping onboard, train, and monitor student work-study employees.

What You'll Bring

• Education: College degree required.
• Experience: Minimum of 2 years of successful customer service experience in higher education, banking, sales support, or a student accounts/financial aid environment.
• Technical Aptitude: Strong proficiency in spreadsheet tools (Excel, Google Sheets). Familiarity with higher ed software and CRMs (Workday Student, Salesforce, Colleague) is a strong plus.
• Core Attributes: Exceptional written/verbal communication, sharp attention to detail, and a solution-oriented mindset that thrives under deadline pressure.
• Application Requirement: A cover letter is strictly required to be considered for this role.

Why Choose Berklee?

• 100% Remote Flexibility: Deliver high-impact financial counseling to global learners from the comfort of your home office.
• Global Reach: Support more than 75,000 online students across 144 countries in pursuit of their creative and professional goals.
• Cultural Access: Enjoy access to virtual masterclasses, workshops, and music resources from the premier name in contemporary music education.
• Total Rewards: Competitive health/dental coverage, an institutional 403(b) retirement match, generous PTO, and a paid winter break to rest and recharge.

Hiring Range: $46,000 to $60,000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

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