Own end-to-end design for platform-foundation initiatives: from framing the problem and shaping strategy through to shipped, polished UX

Bring coherence to the control tower, unifying agent configuration, governance, and monitoring into one clear mental model for customers

Drive the design side of our PLG transition: self-serve onboarding, in-product education, and experiences that convert without a sales call

Work directly with real enterprise customers, observing their challenges firsthand and designing solutions that hold up in the world's most complex CX environments

Establish design patterns, systems, and quality bars that other designers and engineers build on

Partner deeply with Product, Engineering, and Customer teams across geographies

8–12 years of product design experience, with significant time on complex B2B/enterprise SaaS platforms (AI, data, developer tools, or workflow products a plus)

Proven ownership of large, ambiguous initiatives from zero to shipped, not just execution against a spec

High agency: you find the problems worth solving, rally people around them, and drive them to done without waiting for permission

Unleashed curiosity about customers, AI, systems, and how the business works

Strong systems thinking: you design coherent frameworks, not one-off screens

Excellent collaboration and communication across cross-functional and distributed teams

Portfolio demonstrating craft, rigor, and measurable impact on complex products

Consequential scope: your work sets the foundation for the platform's future, not incremental polish

Real customer problems: direct exposure to Fortune 500 CX challenges and the satisfaction of solving them

The PLG inflection point: join at the moment design leverage is highest

Frontier domain: agentic AI is being defined right now; you'll help define what humans need to trust and control it