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Under limited supervision perform standard but diversified general office duties requiring some knowledge of the unit’s transportation and/or warehouse and company policy, practice and procedures. Respond to non routine moderately complex inquiries concerning area of responsibility with some degree of latitude and judgment using existing policies, practices and procedures.  (Includes general clerical assignment in the following areas; VoxWare, Truck Builder, Red Prairie, Kronos, Incentive/Component Pay, Road Net, XATA, Shopfax, equipment inventories and warranties, etc.).

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Duties may include but are not limited to general warehouse, inbound and/or outbound functions. Duties may vary depending on shift.

General warehouse:

• Ensure optimal warehouse operations by preparing and processing routine forms, reports, and documents (inbound documents, outbound documents, discrepancy reports, stock and damage claims, time sheets, requisitions, shipping labels, etc.) following standard procedures. Escalate to the warehouse team when operations are out of compliance.
• Communicate with internal and external customers to support staff and customer needs. Respond to inquiries and telephone calls. Respond to requests by researching information.
• Collect, track, and input data on relevant operations metrics to support tracking warehouse performance, including shorts, mispicks, dump/damage, service level, associate over-time. Highlight results to managers and support efforts to increase metrics.
• Support in training and developing junior clerical teammates.
• Other duties as assigned by manager.

Inbound:

• Schedule receiving appointments with vendors for all inbound freight according to warehouse capacities to optimize inbound warehouse functioning and assess how inbound freight functioning can be improved. Prepare and update Delivery Appointment sheet daily for receiving department. Optimize schedule over time to maximize warehouse efficiency.
• Manage inbound freight processes by performing inbound driver check-in and check-out and resolving or escalating any issues that arise.
• Ensure warehouse readiness for receiving by assigning receiving doors for inbound carriers.
• Prepare purchase orders for receiving and confirm purchase orders.

Outbound:

• Support warehouse functions by checking returns and credit slips and assembling returned orders for proper return to picking slot. Investigate picking errors and find missing products. Support efforts to minimize errors and returns with the warehouse team.
• Interact with warehouse personnel to solve selecting and shipping issues. Escalate issues to the warehouse team and work with them to prevent issues.
• Complete outbound paperwork and reports including documents for selecting crew, route loading, drivers, and trucks received at night. Update the master storage report.

RELATIONSHIPS

• Internal: Operations manager, purchasing department
• External: Carriers, vendors

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum of three years of experience in warehouse and delivery procedures required.

Knowledge/Skills/Abilities: 

• Excellent communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Strong math, analytical, and organizational skills with high attention to detail.
• Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to solve problems of intermediate scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

Certifications/Training

• Preferred experience in the following areas: SAE, Truck Builder, Red Prairie, Kronos, Incentive/Component Pay, Road Net, XATA, Shopfax, Tandem, PowerDock, equipment inventories, and warranties.

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time:

#INDCE

#AC

#ZR

As applicable this role may also receive overtime compensation.   

Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html. 

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***