• Lead complex, high-visibility customer engagements and strategic internal initiatives from initiation through closure, ensuring outcomes align with customer objectives, SHI delivery standards, contractual obligations, and business priorities.

• Establish project strategy, delivery approach, governance structure, milestones, dependencies, communication plans, and success criteria for assigned engagements.

• Lead and influence cross-functional teams across multiple workstreams, ensuring accountability, alignment, and timely resolution of risks, issues, dependencies, and critical decisions.

• Operate independently with sound judgment to proactively identify delivery challenges, recommend solutions, and escalate matters requiring leadership intervention.

• Build and maintain trusted relationships with senior internal stakeholders, executive-level customer contacts, delivery leaders, consultants, partners, and other key contributors.

• Deliver executive-level communications regarding project status, progress, risks, issues, dependencies, decisions, recommendations, and next steps.

• Facilitate project kickoff sessions, governance meetings, status reviews, steering committee discussions, and executive updates to maintain alignment, transparency, momentum, and decision readiness.

• Serve as the primary delivery owner and escalation point for assigned engagements, ensuring expectations, assumptions, responsibilities, constraints, and success measures are clearly defined and understood.

• Assess overall project health, including scope, schedule, quality, risks, issues, stakeholder engagement, action items, dependencies, and decision tracking to support early intervention and leadership visibility.

• Lead corrective action planning and project recovery efforts for at-risk engagements by strengthening governance, clarifying ownership, improving delivery structures, and driving accountability across teams and leadership.

• Promote consistent application of PMO methodologies, project management disciplines, reporting standards, documentation practices, and delivery governance frameworks.

• Mentor Project Managers, Project Coordinators, and project team members while contributing to onboarding, lessons learned, PMO maturity initiatives, continuous improvement efforts, and delivery best practices.

Behaviors and Competencies

• Collaboration and Influence – Builds partnerships and trust across stakeholders to achieve shared outcomes without positional authority.

• Strategic Orientation – Connects project work to organizational priorities and anticipates downstream impacts.

• Execution Discipline – Maintains structure, organization, and precision across multiple simultaneous projects.

• Communication Excellence – Delivers information clearly, concisely, and appropriately for diverse audiences.

• Adaptability and Resilience – Quickly adjusts to shifting priorities or constraints while maintaining a positive approach.

• Accountability and Ownership – Delivers on commitments and upholds high standards of integrity, reliability, and quality.

Skill Level Requirements

• Ability to lead complex, high-visibility customer engagements from initiation through closure.

• Strong project governance capabilities, including project planning, scheduling, reporting, RAID management, escalation management, and decision tracking.

• Ability to manage multiple complex projects, workstreams, stakeholders, dependencies, and competing priorities simultaneously.

• Strong leadership and influence skills across cross-functional teams and diverse stakeholder groups.

• Advanced communication, facilitation, and executive presentation skills.

• Strong analytical, organizational, problem-solving, and decision-making abilities.

• Ability to assess project health and proactively identify risks, issues, and opportunities for improvement.

• Experience working with Agile, Scrum, Waterfall, and hybrid project delivery methodologies.

• Proficiency with Microsoft Project or similar project management platforms.

• Proficiency with Microsoft 365 tools and collaboration platforms.

• Familiarity with software licensing, IT Asset Management (ITAM), Software Asset Management (SAM), IT infrastructure, and professional services delivery.

• Ability to mentor and coach Project Managers, Project Coordinators, and project team members.

• Ability to drive process improvement, project recovery efforts, delivery governance enhancements, and PMO maturity initiatives.

• Advanced proficiency with Microsoft Project, Visio, SharePoint, Excel, PowerPoint, and Microsoft 365 collaboration tools.

• Advanced understanding of IT lifecycle management, including licensing, purchasing, deployment, optimization, renewals, and vendor management considerations.

• Second-language communication skills are preferred, with French being particularly beneficial.

Other Requirements

• Bachelor's degree or equivalent professional experience preferred.

• Minimum of 8 years of IT project management experience.

• Minimum of 8 years of experience in project management within professional services, consulting, IT Asset Management (ITAM), Software Asset Management (SAM), software licensing, IT service delivery, or related environments preferred.

• 3–5 years of experience within SAM, ITAM, consulting, professional services, or related service delivery environments.

• Demonstrated success leading enterprise-scale or high-visibility customer engagements.

• Experience working directly with senior stakeholders and executive-level customer leaders.

• Willingness and ability to travel domestically and internationally up to 30–50%.