HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
As part of the Customer Experience team, the Learning Experience Designer is responsible for creating and delivering world-class educational content to our customers. In this role, you will partner with Implementation, Customer Success, Technical Customer Care, Product Management, and Product Marketing to design innovative learning solutions that drive product adoption, customer retention and internal enablement efforts. Your success is defined by our customers’ success in using our products and features, product adoption, decreased time to value and internal workforce readiness.
This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
Design & Development
Utilize instructional design principles and adult learning theories to create engaging and effective education & adoption content and experiences.
Ensure content and experiences are learner-centric, interactive, and aligned with objectives.
Create templates for design tools to ensure compliance with branding and modern design standards.
Evaluate content created inside and outside the Instructional Design team for brand compliance, accessibility, and correct use of adult learning concepts.
AI Utilization
Utilize and implement AI tools as part of your workflow to increase efficiency and accuracy.
Leverage AI automations to deliver effective, high quality learning content to our internal and external audiences.
Content Creation
Design and create various forms of educational & adoption content that provide users with ample opportunities to learn and upskill (e.g., videos, written content, in-app tutorials, multimedia assets, webinars, interactive exercises, presentations, etc.), considering different roles/personas, use cases, levels of experience and technical ability, unique ways of learning, and more.
Independently manage large scale projects from intake to delivery with minimal supervision.
Assessment and Evaluation:
Develop and implement assessments and evaluation strategies to measure the effectiveness of learning materials and identify areas for improvement.
Collaboration:
Work closely with subject matter experts and customer facing teams to gather content and feedback, ensuring that content meets the needs of the target audience and content objective.
Serve as a senior reviewer and thought partner to other Instructional Designers and Trainers.
Coach and mentor others in adult learning concepts and modern design principles
Increase Adoption and Retention
Create world-class content and educational experiences that are measured by an increase in product and feature adoption and customer retention.
LMS Responsibilities
Publish, Update, and Organize content within the LMS.
Manage the userbase, assignments, and security permissions.
Establish best practices and standards for LMS and Knowledge Base administration.
Document LMS and KB processes and provide internal education when needed.
Other Job Duties
Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
Travel 10-25%, including overnight travel
Required Education, Experience, Certifications and Skills
5+ years of experience in Instructional Design for a SaaS company, creating educational content to distill technical acumen to non-technical audiences.
Experience in medical software training programs.
You have experience leading large scale corporate education projects from intake to completion.
You have experience with ensuring accessibility standards in videos and educational content.
You are proficient in applying adult learning theories and instructional design models to create tailored learning content for internal and external audiences.
You are a seasoned writer and storyteller capable of writing clear, engaging, and effective copy, instructional text, and scripts to different audiences.
You are proficient using AI to leverage content creation and designing learning curriculums including certification programs.
You are well-versed in instructional design software, e-learning authoring tools, multimedia editing software, and LMS administration.
Advanced experience with enterprise LMS and knowledge base platforms (Skilljar, Madcap, or similar).
Advanced experience creating and managing video-based learning assets.
Advanced experience with Camtasia and Snagit.
Advanced experience with all Articulate 360 suite (Storyline, Rise, etc.).
Visual design skills (e.g., Photoshop, Illustrator, or other tools) and the ability to storyboard.
Proficiency with webinar technologies (e.g., Zoom, or other tools).
Experience with in-app tools (e.g., Pendo, Walkme, or other tools).
Basic understanding of HTML, CSS, or JavaScript is a plus.
Exceptional presentation skills and interpersonal/communication skills (oral and written).
Self-starter with an established track record of effectively managing multiple projects and deadlines and working in a dynamic, fast-paced, team environment.
The base salary range for this US-based, full-time, and exempt position is $80,000 - $95,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
