The Senior Content Management & Technical Writing Associate conducts advanced business license research to develop and further our internal licensing database in support of both our internal and external clients.  In conjunction with our technology and product teams, the Senior Content Management & Technical Writing Associate also supports all technology-related initiatives geared towards the advancement of our industry knowledge and the products and services that rely on it. 

Responsibilities:

• Advances our internal proprietary database of business licensing information, collectively referred to as “the BL Brain”, by proactively researching and identifying relevant changes to client represented and emerging industries

• Furthers development projects within the BL Brain based on priorities set by the Team Lead and Manager

• Prioritizes requests generated by internal team members via our task-based system, while providing proactive updates to team members regarding each request

• Communicates directly with government agencies to assist with business license research questions

•  Concisely conveys findings to team members via oral and written correspondence

• Collaborates with IT and Product teams to advance technology initiatives related to the BL Brain and its practical applications, including AI-enabled functionality

• Coordinates with internal business licensing teams to capture data identified during order fulfillment and provides support to all related data recapture initiatives.  

• In conjunction with our Marketing and Sales Departments, assists with the production of regular content generation and thought leadership articles for our website, podcasts, webinars, and social media pages

• Monitors industry changes that are prime for dissemination to both our internal and external clients  

• Trains colleagues on industry specific information, BL Brain utilization, and data retention best practices

• Oversees the preparation and distribution of our Regulatory Tracker products and other subscription-based products

• Partners with our Sales Team to provide subject matter expertise support on sales calls, RFPs, and project quotations

• Adapts team processes to improve efficiency and scalability and cross-support other business licensing teams in times of volume shifts

Skills:

• Ability to multi-task and prioritize competing deadlines
• Ability to work with large data sets
• Proven record of delivering high-quality, time-sensitive results
• Comfort functioning in an always evolving regulatory environment
• Excellent organizational and communication (both verbal and written) skills
• Excellent attention to detail and high degree of accuracy and consistency

Education & Experience:

• Bachelor’s degree or equivalent
• 3+ years of experience or equivalent, preferably in the licensing field

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.