Summary 

• Support enterprise customers as they adopt BugSnag to improve application stability and software quality. 
• Partner with Sales to deliver technical demonstrations, proof of concepts, and customer evaluations. 
• Build expertise in observability, troubleshooting, and customer-facing solution engineering while growing your technical career. 

Product Introduction 

• BugSnag helps engineering teams proactively monitor application stability by identifying, prioritizing, and resolving software errors across web, mobile, and backend applications.  

About the Role 

• Partner with Account Executives to support technical discovery and customer evaluations. 
• Deliver product demonstrations and assist with proof of concepts. 
• Work with customers to understand application monitoring and stability challenges. 
• Provide technical guidance on integrating BugSnag into modern development workflows. 
• Collaborate with Product, Engineering, and Customer Success to share customer feedback. 
• Continuously expand your knowledge of observability, cloud technologies, and modern software development. 

 We are looking for you if you have

• 2+ years of experience in Solutions Engineering, Technical Support, Software Engineering, QA, or a customer-facing technical role. 
• Knowledge of software development fundamentals and debugging techniques. 
• Experience with APIs, JavaScript, Java, .NET, Python, mobile development, or similar technologies. 
• Strong communication and customer-facing skills. 
• A curious mindset with a passion for learning new technologies. 
• Ability to collaborate effectively across Sales, Product, and Engineering

Why you should join the SmartBear crew:

• You can grow your career at every level.
• We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
• We love celebrating our SmartBear; we even encourage our crew to take their birthdays off.
• We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
• We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.

 Did you know:

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland, Ahmedabad and Bangalore India.
• We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and Built-in Best Places to Work.

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

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