Meet the Team 

You will become part of the CRM Team, which focuses on business systems supporting customer, sales, and partner-related processes. The team works closely with business stakeholders, Enterprise Architects, Business System Analysts, Software Engineers, and international colleagues. We value open communication, knowledge sharing, constructive thinking, and the ability to connect business needs with technical possibilities. You will also benefit from collaboration with architects and experts across the wider ESET IT organization. 

About the Role 

• Cooperate on the design and improvement of CRM solutions supporting ESET’s business processes, international offices, and partner network. 

• Design target solutions, architecture, and interfaces in line with business needs, IT strategy, operational interests, technical standards, and security requirements. 

• Analyze business requirements, system behavior, integrations, data flows, and impacts on other projects or systems. 

• Propose improvements to assigned software solutions and support their continuous development. 

• Prepare solution specifications, documentation, presentations, and updates for project owners, management, and delivery teams. 

• Actively communicate with internal business owners, Enterprise Architects, Business System Analysts, Software Engineers, and other stakeholders. 

• Use your analytical and constructive mindset to model solutions that fit both business expectations and system possibilities. 

• Support planning and coordination of tasks within the team according to superior’s instructions and agreed priorities. 

• Participate in conceptual, systemic, creative, and methodical activities related to business systems architecture. 

• Perform other work according to the instructions of the senior employee in accordance with department and company activities. 

• The role does not include People Management