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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Independently leads the design, configuration, development, testing, deployment, and support of complex Salesforce solutions supporting Consumer Servicing, Contact Center, and Digital Engagement platforms. This role serves as a senior technical contributor and partner across Product, Operations, Architecture, AWS, Integration, and Delivery teams to deliver scalable, secure, and high-quality solutions within the Salesforce ecosystem.
The ideal candidate brings deep Salesforce platform expertise, strong knowledge of Financial Services Cloud, Sales Cloud, and Service Cloud, and experience working within complex, highly integrated enterprise environments. While this is not a dedicated developer role, the individual must possess sufficient hands-on technical knowledge to support solution design, code reviews, troubleshooting, and development team oversight.

Essential Duties and Responsibilities

Lead the design, implementation, and support of Salesforce solutions utilizing Financial Services Cloud, Service Cloud, and Sales Cloud capabilities. Partner with Product Owners, Architects, Developers, QA, and business stakeholders to translate business requirements into scalable Salesforce solutions. Provide technical leadership for enhancements supporting contact center and servicing platforms, including Salesforce-based agent experiences. Collaborate with onshore and offshore delivery teams to ensure consistent execution, quality standards, and successful delivery of roadmap initiatives. Support and guide solution design activities involving integrations with Enterprise APIs, MuleSoft, AWS services, and other enterprise platforms. Participate in architecture reviews, technical design sessions, code reviews, and production support activities. Troubleshoot complex production issues and coordinate resolution efforts across Salesforce, integration, infrastructure, and vendor teams. Support Agile delivery processes, including PI Planning, backlog refinement, sprint planning, and release management. Partner closely with dependent technology teams to identify risks, manage dependencies, and ensure successful end-to-end delivery. Participate in deployment planning and release execution utilizing modern DevOps practices, CI/CD pipelines, and source control management processes. Drive adoption of Salesforce best practices, governance standards, security requirements, and regulatory controls. Mentor junior team members and provide technical guidance across the Salesforce delivery organization.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field, or equivalent combination of education and experience.
• 5-7+ years of Salesforce platform experience.
• Strong experience with:
  • Salesforce Financial Services Cloud (FSC)
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
• Working knowledge of Apex, Lightning Components/LWC, SOQL, APIs, and Salesforce platform architecture.
• Experience supporting large-scale Salesforce implementations in enterprise environments.
• Experience partnering with offshore development teams and managing work across distributed delivery models.
• Strong understanding of Agile methodologies and software delivery lifecycle processes.
• Experience supporting integrations utilizing MuleSoft, Enterprise APIs, and REST/SOAP-based services.
• Knowledge of Salesforce DevOps processes, including:
  • Git and source control management
  • CI/CD pipelines
  • Deployment and release management
  • Environment strategy and governance
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Preferred Qualifications

• Salesforce certifications such as:
  • Salesforce Administrator
  • Platform App Builder
  • Platform Developer I
  • Service Cloud Consultant
  • Financial Services Cloud Accreditation
• Experience with Contact Center technologies, including:
  • Service Cloud Voice (SCV)
  • Salesforce Contact Center / SCC-AC
  • Digital Engagement
  • CTI integrations
  • IVR technologies
• Experience partnering with AWS teams and a working knowledge of AWS-based contact center architectures and integrations.
• Knowledge of consumer banking, servicing, and contact center operations.
• Experience supporting Wealth, Premier, Mortgage, Scheduler, or related servicing platforms.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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