Industry/Sector

Specialism

Management Level

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

• Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Posting

Senior Associate – ServiceNow Developer

Specialization

IRM, TPRM & SecOps | Location: India | Employment Type: Full-time

• About the

Role

We are seeking a Senior Associate – ServiceNow Developer with strong hands-on experience in ServiceNow Integrated Risk Management (IRM), Third-Party Risk Management (TPRM), and Security Operations (SecOps). The role focuses on designing, developing, and enhancing risk, compliance, third-party, and security workflows on the ServiceNow platform in alignment with enterprise governance and regulatory expectations.

Key

Responsibilities

ServiceNow Development & Configuration

• Design, configure, and develop ServiceNow solutions specializing in IRM, TPRM, and SecOps modules.
• Build and maintain workflows, Flow Designer flows, business rules, client scripts, UI policies, and integrations.
• Apply ServiceNow best-practice customization while ensuring platform performance, scalability, and security.
• Support ServiceNow upgrades, patching, and regression testing activities.

IRM & TPRM

Responsibilities

• Implement and enhance Operational Risk, IT Risk, Compliance, Audit, Issue Management, and Policy & Control use cases.

Configure and manage TPRM lifecycle workflows including vendor onboarding, risk assessments, due diligence, and ongoing monitoring.

Enable traceability across risks, controls, issues, and remediation actions to support regulatory and audit requirements.

Configure dashboards and reports to provide actionable risk and third-party exposure insights.

SecOps

Responsibilities

• Implement and enhance Security Incident Response, Vulnerability Response, and Threat Intelligence modules.

Integrate ServiceNow SecOps with external security tools using REST APIs and MID Servers.

Automate security workflows to improve incident triage, prioritization, remediation tracking, and SLA management.

Ensure security findings are appropriately linked to enterprise risk and third-party risk processes.

Collaboration & Delivery

• Collaborate with risk, compliance, security, procurement, and IT stakeholders to gather requirements and deliver scalable solutions.

Work with architects, product owners, testers, and DevOps teams in Agile or hybrid delivery models.

• Provide technical guidance and mentoring to junior developers and configuration analysts.
• Support UAT, production deployments, and post-go-live stabilization.

Governance & Quality

Ensure solutions align with enterprise risk frameworks, internal controls, and audit expectations.

Embed access controls, segregation of duties, audit logging, and data quality controls into ServiceNow solutions.

• Support internal and external audits by providing system documentation, evidence, and traceability.

Continuously identify opportunities to standardize, automate, and optimize risk and security workflows.

Required

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

5+ years of ServiceNow development experience with hands-on expertise in IRM, TPRM, and/or SecOps.

Strong understanding of risk management, third-party risk, compliance, and cybersecurity operations.

• Experience with ServiceNow scripting, integrations (REST), and data models.

Strong problem-solving, communication, and stakeholder management skills.

• Preferred / Nice to Have

ServiceNow certifications such as CSA, CAD, IRM, or SecOps.

Experience supporting operational resilience, regulatory compliance, or audit programs.

• Familiarity with AI-enabled risk or security use cases within ServiceNow.

Experience working in financial services or other regulated environments.

Travel Requirements

Job Posting End Date