Sobre este puesto de Service Supervisor – California en TRUMPF
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
Lead TRUMPF's service delivery across California by managing in-house and field service technicians. You'll coordinate end-to-end maintenance and repair operations, serve as the primary customer contact, and drive operational excellence and continuous improvement. This role requires strong leadership, operational rigor and a customer-first mindset.
Leadership & Operations
- Lead, mentor, and manage a mixed team service technicians & in house
- Plan and schedule service missions, optimizing skills, travel, and resources
- Prioritize cases by machine criticality and customer impact
- Coordinate tools, parts, documentation, and safety compliance
Customer & Stakeholder Management
- Serve as primary contact for customers and sales on service requests and escalations
- Drive fast technical resolutions and manage critical incident communications
- Collaborate with sales teams and TRUMPF technology managers
Performance Management
- Monitor and improve service KPIs; drive continuous improvement initiatives
- Ensure team compliance with TRUMPF standards and best practices
- Own customer satisfaction and profitability of California operations
- Travel 20–30% as needed
Required Qualifications
- 5+ years in service operations, field service coordination, or technical service management (industrial machinery, machine tools, or lasers)
- Proven leadership in fast-paced environments with escalation management
- Data-driven approach to performance management and KPIs
- Advanced MS Office; familiarity with ERP and logistics systems
- Excellent communication and customer-first mindset
Education
- Bachelor's degree in Engineering, Operations, Industrial Technology, or related field (equivalent experience considered)
Pay Range (base): $94,090 to $133,024
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