What You'll Do

Service Planning & Initiation

• Coordinate the setup and administration of Maintenance Customer Orders (MCOs) and work orders.
• Review service requests to ensure accuracy and completeness before processing.
• Verify customer information, credit approvals, service history, warranty considerations, and applicable programs.
• Support service scope, budget, and scheduling alignment through proper documentation and system updates.
• Identify and communicate potential risks or concerns that could impact repair execution or customer outcomes.
• Maintain accurate documentation and records throughout the service lifecycle.

Service Process Coordination

• Support Repair Planners and Service Supervisors throughout repair execution.
• Monitor job progress and ensure information is accurately maintained across internal systems.
• Coordinate warranty, goodwill, and administrative processes from initiation through invoicing.
• Schedule and support pre-job, mid-job, and post-job review meetings.
• Track action items, update commitment dates, and communicate risks related to timelines, budgets, or rework requirements.
• Coordinate transportation arrangements, third-party contractors, and required documentation.
• Assist with technician site access requirements, training credentials, and clearance documentation.

Customer & Stakeholder Support

• Provide timely communication to customers and internal stakeholders regarding job status and progress.
• Respond to service, warranty, production, and operational inquiries.
• Support cross-functional teams to ensure service work progresses efficiently.
• Participate in meetings and collaborate with stakeholders to resolve issues and remove barriers.

MCO Closure & Invoicing

• Review completed jobs to ensure all required documentation has been received and is accurate.
• Coordinate final warranty, billing, and invoicing requirements.
• Follow up on outstanding items to support timely job closure.
• Maintain documentation quality standards and identify any deficiencies requiring correction.
• Assist in driving process efficiency and reducing delays to invoicing.

What You Bring

Skills & Abilities

• Strong communication and stakeholder management skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy.
• Proven problem-solving, analytical, and risk assessment capabilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Collaborative, customer-focused, and professional approach.
• Proficiency with Microsoft Office applications and business systems/ERP platforms.

Experience

• 2 to 4 years of experience in a coordination, project administration, service administration, dealership, construction, oil and gas, forestry, mining, marine, or field service environment.
• Experience supporting projects, service operations, maintenance activities, or customer-facing coordination functions is considered an asset.
• Experience working in environments requiring strong documentation control, scheduling, and stakeholder communication.

Education

• Secondary education with training or coursework in business administration, project coordination, accounting, finance, or a related field.
• Post-secondary education is considered an asset.

Preferred Qualifications

• Knowledge of equipment maintenance, parts, repair processes, or heavy equipment service operations.
• Understanding of warranty and billing processes.
• Familiarity with project management principles including scope, schedule, risk, budget, and stakeholder management.
• Experience working with Salesforce or similar service management systems is an asset.

Why Join Finning?

• Work with an industry leader supporting world-class equipment and customers.
• Be part of a collaborative team focused on service excellence.
• Opportunity to develop your coordination, project management, and operational expertise.
• Competitive compensation and benefits package.
• Career growth opportunities within a diverse and inclusive organization.

If you are a highly organized professional who thrives on coordinating multiple moving parts and enjoys driving projects from start to finish, we'd like to hear from you. Apply today to join Finning as a Service Coordinator.