About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

SDS (Software Distribution services) is responsible for application and software updates deployment to the bank. This candidate would handle critical application/software update deployments to the entire bank with due diligence and handle additional responsibilities such as PowerShell scripting, SQL reporting, SSRS reporting, team mentoring and leadership initiatives. This role has been established as part of the Safety and Soundness initiative. This person is expected to be the face of SDS I&P with sound Knowledge on Intune and other software distribution technology.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Strong expertise in PowerShell
• Automation and AI experience.
• At least Level 2 Certification in Intune
• Strong Intune and MEMCM knowledge with proficiency in application and policy creation/deployment/troubleshooting, software updates deployment/troubleshooting, task sequence creation/deployment/troubleshooting.
• Strong Knowledge and Experience in PowerShell scripting.
• Strong Knowledge and Experience in Microsoft Graph and use of Graph API
• Exceptional working experience and Knowledge in Intune and W365 management.
• Experience in handling high priority escalations and addressing leadership in critical situations.
• Strong understanding of Microsoft Active Directory with hands on experience on user groups creation/modification.
• Ability to write/modify SQL queries. Creation/modification of SSRS reports.
• Proven Experience and ability to identify and convert possible processes and opportunities into Automations.
• Understand the process workflow in tools and services like Remedy and other Ticketing Tools.
• Sound knowledge in Windows 11 Operating System and all above knowledge to effectively communicate, understand and transform requirements, collaborating with technical resources, and engineering teams.
• Ability to on board new activities, stream line, document and train team members. Mentor junior team members, conduct knowledge transfer sessions to upscale the skills in the team.
• Adapt / adhere to the process and look for improvements towards continuous improvements and ideas.
• Strong communication skills required as coordination with project managers, line of business contacts are key responsibilities of this role
• Create Documents and Excel Pivot tables whenever needed. PowerPoint skills would be an added advantage.

• Strong Intune and MEMCM knowledge with proficiency in application and policy creation/deployment/troubleshooting, software updates deployment/troubleshooting, task sequence creation/deployment/troubleshooting.
• Strong Knowledge and Experience in PowerShell scripting.
• Strong Knowledge and Experience in Microsoft Graph and use of Graph API
• Exceptional working experience and Knowledge in Intune and W365 management.
• Experience in handling high priority escalations and addressing leadership in critical situations.
• Strong understanding of Microsoft Active Directory with hands on experience on user groups creation/modification.
• Ability to write/modify SQL queries. Creation/modification of SSRS reports.
• Proven Experience and ability to identify and convert possible processes and opportunities into Automations.
• Understand the process workflow in tools and services like Remedy and other Ticketing Tools.
• Sound knowledge in Windows 11 Operating System and all above knowledge to effectively communicate, understand and transform requirements, collaborating with technical resources, and engineering teams.
• Ability to on board new activities, stream line, document and train team members. Mentor junior team members, conduct knowledge transfer sessions to upscale the skills in the team.
• Adapt / adhere to the process and look for improvements towards continuous improvements and ideas.
• Strong communication skills required as coordination with project managers, line of business contacts are key responsibilities of this role
• Create Documents and Excel Pivot tables whenever needed. PowerPoint skills would be an added advantage.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.