Core Responsibilities:

• Evaluate applications, platforms, and vendors to assess resiliency, reliability, and operational risk.

• Design and implement processes that enforce enterprise resiliency and reliability standards.

• Lead blameless post‑incident reviews for high‑severity incidents or incidents spanning multiple complex product families.

• Partner with product and platform teams to proactively identify and remediate reliability risks before they impact clients.

• Develop, communicate, and evangelize new standards, tools, and frameworks across subdivisions, ensuring consistent adoption.

• Troubleshoot complex production issues and implement durable solutions that prevent recurrence.

• Participate in a periodic on‑call rotation to support production stability.

• Evaluate and onboard resiliency and reliability tooling.

• Actively participate in reliability engineering and resilience communities of practice, contributing to shared learning and enterprise consistency.

• Contribute to strategic initiatives that advance Vanguard’s operational maturity and resiliency posture.

Qualifications | Technical Skills:

• Observability Platforms: Experience with modern observability and monitoring tools, such as Splunk, Honeycomb, CloudWatch, Dynatrace, or AppDynamics.

• Reliability Metrics: Strong understanding of SLIs, SLOs, and SLAs, including dashboarding and reporting practices.

• Monitoring & Alerting: Experience with alert design, anomaly detection, predictive alerting, and synthetic monitoring using structured methodologies.

• Automation & Resilience Engineering: Experience with automation and resilience practices such as Python-based automation, RPA platforms (e.g., Blue Prism, UiPath), chaos engineering, and failure analysis techniques (e.g., FMEA).

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.