General Description:

The Senior Sales Operations Specialist (Sr. SOS) is a valuable resource for the Regional Sales and Operations teams at GuidePoint Security (GPS). The Sr. SOS supports sales efforts through interacting with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. The Sr. SOS must keep their finger on the pulse of all opportunities that they are responsible for in their region while supporting the development of the Sales Operations team.

Roles and Responsibilities:

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders.

• Support New and Renewal Business.

• Manage Salesforce.com for accurate forecast reporting.

• Generate quotes, track opportunities and process orders, using Salesforce.com.

• Suggest creative pricing and payment solutions balancing customer needs and pricing policies.

• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy.

• Support the Sales Operations Leadership (SOL) team by fielding day-to-day questions from team members and providing general support for the SOS team.

• Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS.

• Work with SOL to maintain and improve process efficiency to enhance deliverables.

• Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings.

• Promptly respond to internal and external inquiries.

• Other duties as assigned.

• Adhere to GuidePoint Security Core Values.

Required Experience and Education:

• High School Diploma or GED required.

• Proven success in the Sales Operations Specialist role at GuidePoint Security

• Prior experience in Customer Relationship Management (CRM) software required.

• Intermediate level experience with Microsoft Office and Internet Navigation.

• Technical sales, support, and outbound calling experience required.

• Self-motivated with the ability to prioritize and multitask.

• Outstanding attention to detail and commitment to follow-through.

• Solid Math skills with the ability to calculate margins/discounts, and percentages required.

• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security.

• Strong written and verbal communication skills.

• Ability to work flexible work schedule required.

• Demonstrated willingness to learn and use AI-enabled tools.

Preferred Experience and Education:

• 5+ years in a corporate sales support role preferred, with at least 1-2 years’ experience in the IT industry.

• Associate degree or equivalent from two-year college or technical school.

• Experience with Salesforce.com.

Travel Requirements:

• Up to 10% travel as needed.

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day