The Senior PSG Specialist is responsible for the independent creation and review of complex cybersecurity professional services documents, including Statements of Work (SOWs) and Change Orders, to achieve business objectives while mitigating risk to the company. The Senior PSG Specialist will independently review complex services documents for grammar, punctuation, style, etc., and to verify all aspects of the document (e.g., approach, assumptions, pricing, terms & conditions) comply with established company guidelines. The Senior PSG Specialist communicates with all levels of the organization and acts as a liaison to coordinate the efforts of multiple practices and ensure client-facing documents are accurate and delivered in a timely manner. The Senior PSG Specialist will be responsible for the lifecycle of each services document including review, execution, and management of internal database. In addition, the Senior PSG Specialist will mentor less experienced team members, perform quality assurance review of SOWs, assist with maintenance of team process documentation, and other activities related to the growth and improvement of the team as directed by team management.

Role and Responsibilities:

• During document creation and review, the Senior PSG Specialist will:

• Verify the correct cybersecurity professional services content is applied to the document, including applicable assumptions, terms, etc.
• Ensure formatting is consistent with the company’s Style Guide
• Apply client-specific information, including agreement references, negotiated terms & conditions, etc. as applicable
• Coordinate communications between internal stakeholders, to include sales teams, technical teams, accounting, contracts, etc.
• Update ticketing records to ensure open status tracking for internal parties
• Coordinate review cycles for services documents, communicating with all key stakeholders to maintain awareness of each request’s stage in the process
• Review client edits and facilitate approvals as needed
• Finalize documents for delivery to end client, to include coordination of electronic signatures
• Maintain internal company document tracking and version control across document creation and revision lifecycle

• Create and review SOWs and Change Orders
• Assist other team members through the SOW creation process, including quality assurance review of documents
• Creation and/or maintenance of team process documentation
• Review of new and/or revised offering templates
• Assist team leadership with strategic planning of team processes, business systems, etc. for the benefit of process efficiency
• Proofread and edit existing content; possible re-write if needed
• Research additional information needed to ensure accuracy of documents
• Verify requests are completed timely
• Assist team with maintenance of internal process documentation
• Other duties as assigned

Skills and Requirements:

• 3-5 years of work experience
• Minimum two (2) years’ experience in an enterprise-level writing and decision-making role

• Internal operational experience is strongly preferred

• Bachelor's degree with concentration in Professional/Technical Writing or English preferred OR equivalent related work experience
• Experience in Cybersecurity or Technology industry a plus
• Proven and effective critical thinking skills, time management skills, organizational skills, and ability to multi-task
• Customer service driven and attention to detail is a must
• Proven ability to handle a large volume of work in a fast-paced environment
• Proven ability to handle decision-making tasks
• Positive attitude, self-motivated, and ability to work both alone and in a team environment
• Excellent organizational skills with a proven capability in written communication
• Advanced professional writing, editing and proofreading experience with proven ability to write with clarity and conciseness, using proper grammar, word usage, and sentence structure
• Advanced MS Word skills; experience with MS Excel and Adobe PDF
• Familiarity with Google enterprise applications, RFPIO, Salesforce, and DocuSign a plus
• Demonstrates a willingness to learn and use AI-enabled tools