About the Role

We're looking for a customer-focused Learning Architect to serve as a trusted advisor to our Premium Learning Subscription (PLS) Plus Private customers. In this role, you will work closely with customers to develop, guide, and optimize enablement programs that accelerate Adobe product adoption, implementation success, and measurable business outcomes.

You will lead learning needs analysis, develop role‑based learning strategies, and recommend targeted training plans that align with customer goals, digital maturity, and implementation achievements. By combining learning expertise with data‑driven insights, you will help customers realize full value from their training investment while strengthening long‑term relationships that support renewal and growth.
Strong cross‑functional partnership is a key aspect of this role. You will partner with Customer Success Managers, Consulting teams, Delivery Managers, and internal curriculum and delivery partners. Your goal is to keep learning programs coordinated, impactful, and aligned with Adobe’s broader customer success strategy.

How You'll Make an Impact

• Serve as a trusted learning advisor, helping customers build skills, increase adoption, and achieve business goals.

• Align learning plans to customer priorities, roles, and implementation goals to improve value.

• Assess learning needs, identify skill gaps, and recommend targeted learning solutions.

• Design tailored learning strategies using training, certifications, workshops, and digital learning resources.

• Partner with Customer Success Managers and delivery teams to coordinate and deliver impactful learning programs.

• Use engagement and learning data to recommend actions that improve adoption and customer outcomes.

• Participate in customer reviews and planning discussions to share progress and identify new learning opportunities.

• Build strong relationships that foster customer confidence, engagement, and long-term success.

• Share customer insights and feedback to help improve learning experiences and programs.

What You'll Bring

• 8+ years of experience leading customer-facing learning, enablement, customer success, or consulting programs.

• Bachelor’s degree or equivalent experience in business, education, learning, or an IT‑related field.

• Ability to align learning strategies with customer objectives and business outcomes.

• Strong relationship-building, communication, and presentation skills.

• Experience working across teams and managing multiple programs and priorities simultaneously.

• Confidence presenting and facilitating discussions in customer calls, business reviews, and internal partner meetings.

• Account management experience and/or exposure to learning, education, or technology sales is a plus.

• Willingness to travel occasionally for customer engagements as needed

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.