Key Responsibilities:

• Partner with customers and stakeholders to understand business objectives, challenges, and desired outcomes, translating requirements into technology-enabled solutions that deliver measurable business value.
• Design, implement, configure, customize, and integrate company and partner platforms, products, accelerators, and reusable assets to address complex customer business and technical needs.
• Drive complex solution initiatives across the lifecycle, including discovery, design, development, deployment, adoption, optimization, and value realization.
• Build trusted relationships with business, technical, and senior stakeholders, providing technical guidance and influencing solution decisions throughout customer engagements.
• Collaborate with engineering, architecture, product, delivery, and operational teams to ensure successful implementation, adoption, and ongoing improvement of solutions.
• Analyze and resolve complex business, technical, and operational challenges using sound judgment, creativity, and structured problem-solving approaches.
• Identify opportunities for innovation, solution enhancement, and operational improvement through a combination of customer insights, domain knowledge, and platform capabilities.
• Capture customer feedback, implementation learnings, and reusable patterns to improve products, platforms, accelerators, methodologies, and delivery practices.
• Contribute to delivery excellence through knowledge sharing, mentoring, and the development of best practices, implementation patterns, and reusable assets.
• Apply industry and domain knowledge to ensure solutions align with customer workflows, regulatory requirements, operational realities, and strategic business outcomes.

Knowledge and Attributes:

• Strong understanding of enterprise technology environments, solution architecture, software engineering practices, and technology delivery methodologies.
• Ability to translate business requirements into scalable technology solutions leveraging cloud, integration, automation, data, analytics, artificial intelligence, and related technologies.
• Strong consulting, stakeholder management, communication, and customer engagement skills, with the ability to build credibility and influence decision-making.
• Strong analytical, critical-thinking, problem-solving, and decision-making capabilities.
• Deep working knowledge of relevant company and partner platforms, products, implementation approaches, and reusable assets.
• Ability to understand and apply industry and business context, linking technology decisions to customer outcomes, operational effectiveness, and business value.
• Ability to communicate effectively with both technical and non-technical stakeholders and tailor messaging to diverse audiences.
• Ability to work independently, manage ambiguity, prioritize competing demands, and deliver results in complex customer environments.
• Strong collaboration, relationship-building, mentoring, and knowledge-sharing skills.

Required Qualifications and Certifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, Business Technology, or a related discipline, or an equivalent combination of education and experience.
• Relevant certifications in cloud technologies, solution architecture, agile delivery, data, artificial intelligence, cybersecurity, or related disciplines are advantageous.

Required Experience:

• Deep experience in software engineering, solution architecture, consulting, customer engineering, technology delivery, or related technology disciplines.
• Advanced experience working directly with enterprise customers and stakeholders in customer-facing environments.
• Advanced experience delivering complex solution engagements, including discovery, design, implementation, deployment, adoption, and optimization activities.
• Advanced demonstrated experience implementing, configuring, integrating, extending, or customizing enterprise platforms, products, or technology solutions within customer environments.
• Demonstrated experience translating business and domain requirements into practical, scalable technology solutions that achieve measurable outcomes.
• Deep experience collaborating effectively across product, engineering, architecture, delivery, and business teams to achieve customer and organizational objectives.
• Demonstrated experience solving complex business and technical challenges independently, exercising sound judgment in ambiguous situations.
• Advanced experience contributing to continuous improvement initiatives, reusable assets, methodologies, implementation standards, or best practices.
• Advanced experience providing technical guidance, mentoring, or knowledge sharing to colleagues and project team members.