JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

ROLE AND RESPONSIBILITIES

Position Overview

The Soft Services Executive is responsible for overseeing and coordinating non-technical facility services to ensure optimal workplace environments for clients. This role involves managing service delivery, vendor relationships, and quality standards across cleaning, catering, security, landscaping, and other hospitality services within commercial properties.

Key Responsibilities

Service Delivery Management Coordinate and supervise soft services operations including cleaning, waste management, pest control, catering, security, and landscaping services. Monitor service quality against established standards and client expectations, conducting regular inspections and audits. Ensure compliance with health, safety, and environmental regulations across all service areas.

Vendor and Contract Management Manage relationships with multiple service providers and subcontractors. Monitor contract performance, resolve service issues, and ensure adherence to service level agreements. Negotiate contract renewals and variations as required. Conduct vendor performance reviews and implement improvement plans when necessary.

Client Relationship Management Serve as primary point of contact for client soft services requirements. Respond promptly to client requests, complaints, and feedback. Prepare regular service reports and presentations for clients. Conduct client meetings to review performance and discuss service enhancements.

Budget and Cost Control Monitor soft services budgets and expenditures. Identify cost optimization opportunities while maintaining service quality. Prepare budget forecasts and variance reports. Approve invoices and manage purchase orders within delegated authority limits.

Team Leadership and Development Supervise soft services staff and coordinate training programs. Conduct performance evaluations and provide coaching to team members. Ensure adequate staffing levels and manage shift schedules. Foster a collaborative team environment focused on service excellence.

Required Qualifications

Education and Experience Bachelor's degree with Minimum 3-5 years of experience in facilities management or soft services operations. Experience managing multiple service contracts and vendor relationships essential.

Technical Skills Proficiency in facility management software systems and Microsoft Office Suite. Strong understanding of health and safety regulations, environmental compliance, and industry best practices. Knowledge of contract management principles and procurement processes.

Core Competencies Excellent communication and interpersonal skills with ability to manage diverse stakeholder relationships. Strong problem-solving abilities and attention to detail. Proven leadership capabilities with experience managing teams. Customer service orientation with focus on exceeding client expectations.

Working Conditions

This position requires flexibility to work across multiple client sites and may involve occasional evening or weekend coverage. Some physical activity required including site inspections and emergency response situations.

Career Development

This role offers opportunities for professional growth within JLL's facilities management division, with potential advancement to senior management positions. The company supports continuing education and professional certifications relevant to facility management and soft services operations.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.