Senior Engineering Manager - Progressive Onboarding and Funnel Optimisation

• Growth engineering leader with experience scaling customer acquisition platforms, experimentation and high performing engineering teams.
• Shape the future of how millions of customers discover and join Zip through AI powered, high impact acquisition experiences.
• Hybrid working with team connection days in either our Sydney or Melbourne office.

Write your story with a career at Zip

Join Zip’s Technology function, responsible for building and maintaining seamless, secure and sustainable platforms that enable customers to shop with confidence and merchant partners to grow their brands.

As our Senior Engineering Manager for Progressive Onboarding and Funnel Optimisation, you'll lead multiple engineering teams at the heart of our Acquisition domain. You'll shape the technology behind customer onboarding, activation and growth, helping millions of customers begin their financial journey with Zip.

Working alongside Product, Design and Engineering leaders, you'll combine technical leadership, AI enabled innovation and a relentless focus on customer experience to deliver measurable business outcomes while developing exceptional engineering talent.

What you'll own

• Lead and inspire multiple engineering teams, building a culture of ownership, quality and continuous improvement.
• Shape the engineering strategy for customer acquisition, progressive onboarding and funnel optimisation, balancing long term platform evolution with delivery of strategic business priorities.
• Partner closely with Product and Design leaders to define priorities, manage dependencies and deliver meaningful customer outcomes.
• Drive the delivery of secure, scalable and reliable onboarding experiences that improve customer conversion and accelerate time to value.
• Champion experimentation, data driven decision making and AI enabled engineering practices to improve both customer experiences and engineering productivity.
• Coach and develop Engineering Managers and senior engineers, creating clear pathways for growth and building leadership capability across your organisation.
• Provide technical leadership on complex engineering and architectural challenges while maintaining high standards of engineering excellence.
• Improve delivery practices, developer experience and cross functional collaboration across Engineering, Product and Design.
• Support the evolution of key acquisition capabilities including progressive onboarding, customer data connectivity, Open Banking and credit data integrations.

What you'll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you're a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we'd still love to hear from you.

• Experience leading multiple engineering teams within a product led technology organisation.
• Strong background in growth engineering, digital onboarding or customer acquisition platforms.
• Experience building high performing engineering leaders and developing Engineering Managers.
• Strong technical knowledge of modern cloud based software engineering and distributed systems.
• Experience delivering large scale customer facing digital products across onboarding, payments, identity or ecommerce.
• A track record of using experimentation, A/B testing and data driven insights to improve customer journeys and business outcomes.
• Experience working with modern engineering practices and technologies including cloud platforms, AI enabled development tools and customer personalisation capabilities.
• Strong stakeholder management skills with the ability to influence across Engineering, Product and Design.
• A collaborative leadership style that empowers teams, drives accountability and enables continuous improvement.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands-on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.  

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

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