LiquidityBook, a FactSet company, is a leading financial technology firm delivering innovative software solutions to hedge funds, asset managers, banks, and brokers. We are looking for a bright, motivated, and analytically inclined individual to join our team, providing exceptional client services, technical support, and deployment expertise to our expanding global client base.

Ideal Candidate:

The ideal candidate for this role will be a proactive problem-solver with robust technical skills, capable of effectively learning new systems and technologies. Success in this fast-paced, dynamic, and entrepreneurial environment requires strong collaboration abilities with internal project managers, developers, and external clients. Thus, excellent written and verbal communication skills are essential, along with the capacity to maintain a calm and professional demeanor when addressing challenging problems.

The candidate should have experience in technology-related roles within the financial services vendor sector or in a comparable position at a buy-side or sell-side firm. Ideal candidates will have worked with an OMS/PMS/EMS vendor and possess a strong understanding of the FIX protocol.

Key Responsibilities:

• Address, document, and resolve client support incidents from phone, email, and chat channels.
• Respond promptly to client inquiries and investigate to identify root causes.
• Configure GUIs to ensure users have access to relevant trade information.
• Work within an Agile framework to deliver high-quality outcomes within specified timelines.
• Set up End of Day files for trade communication and compliance.
• Document incidents for escalation, noting bugs, suggestions, and relevant client interaction details.
• Escalate issues to Product or Development teams when necessary.

What We're Looking For 

Required Skills 

• Bachelor’s degree or equivalent required

• 3+ years of experience in a client support position

• Strong analytical thinking, problem-solving abilities, and the capacity to manage multiple projects and client expectations.

Desired Skills 

• Familiarity with Java and Python is an advantage.

• Understanding of electronic trading in capital markets.

• Experience with databases and knowledge of SQL is a plus.

• Exceptional communication and relationship-building skills.

• High technical aptitude and a desire to learn new technologies.

• Strong interest in financial markets and the investment process.

What's In It For You 

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: 

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.

• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.  

• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. 

• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. 

• Career progression planning with dedicated time each month for learning and development. 

• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.