As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. 

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities. 

This will be a permanent, full-time position based in our Melbourne office, with flexibility to work from home (up to 3 days per week). 

YOUR RESPONSIBILITIES 

• Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs. 
• Liaise with all internal and external stakeholders regularly to progress strategies and actions. 
• Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments. 
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
• Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery. 

ABOUT YOU 

• Demonstrated experience in worker’s compensation claims management. 
• An empathetic, resilient, and motivational approach to provide customer centric support. 
• A driven professional with highly developed written and verbal communication skills. 
• Careful consideration to detail with a high concern for accuracy. 
• Strong stakeholder engagement and management.