Job Description:

Who Are We:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.

You Will Be:
Sr. Analyst POS/Payment application support provides support to the retail store POS application, monitoring alerts and notification for our ELG stores retail transactions. This position is responsible to ensure supporting applications & Jobs required for our store’s transactions are fully operational or processing as expected and requires strong Windows O/S, .Net, C# & SQL technical knowledge. The analyst will be required to respond to, resolve and document issues as they come in a timely manner. You will be required to triage problems and escalate as needed to the development teams and work closely to come to resolution. The support analyst will require excellent Analytical & problem-solving skills, be able to understand POS system architecture and dataflow, and be able to adapt quickly to new and different problems day to day.

What You Will Do:

• Responsible for the 24/7 support of POS/Payment applications in the Retail Store Systems

• Monitoring log files and log information

• Handling application issues

• Handling performance related issues

• Testing the new version and patches that were released

• Monitoring the alerting Dashboards and acting to alerts & notifications

• Responsible in finding the root cause for various POS application issues, failed transactions, Services, Pin Pad issues

• Participating on a rotating on-call schedule for off-hour/weekend support

• Work with your team on creating technical support documentation used to manage and maintain the software

• Collaborate with the development teams to architect new solutions that your teams will eventually support

• Responsible for problem management and analysis to drive resolution to high volume recurring incidents to reduce overall incident volume

• Support and resolution of issues. Looking into incidents or tickets

• Work as a team and individually for troubleshooting / investigating critical problems and leading meetings

• Analyze with the development team for issue resolution

• Evaluate issue details and communicate with stakeholders

• Resolve end user inquiries in a timely manner and collaborate with other teams

• Create technical documentation to leveraged by development and support teams

• Proactive in driving issues to closure and collaborate with peers to resolve

• Ability to think outside the box for problems of all varieties and provide plan for automations

You Also Have:

• Bachelor’s degree in engineering (Computer Science or Information Science preferred)

• Strong academic record, excellent written and verbal communication skills

• 4-8 years of experience

• Commercial experience of using version control tooling (GIT) in a large development team performing

• Debugging and troubleshooting skills

• Strong command of Windows O/S, batch scripting, Unix and SQL

• Must have experience in IIS, Oracle-basic, PowerShell scripting & Production support L1/L2

• Good knowledge of C#, .NET. SQL database

What You Will Bring:

• Experience in supporting the large-scale distributed POS & Payment applications

• Experience in finding the root cause for a failed scenario.

• Excellent written and verbal communication skills

• Knowledge in the POS area with knowledge of .Net, SQL, PowerShell and Oracle DB

• Python Scripting experience

• Ready to work in shifts (First general and second)

• Knowledge in AWS, C#, Pathfinder/AZURE/SolarWinds will be added an Advantage

• Logical approach and process to problem solving

• Self-starter, can work independently and thrive in collaborative teams

• Possess strong communication skills to convey problems to your team and colleagues

• Thrive in a busy, high-pace environment and can easily maintain your composure under pressure

• Understand how problems affect other areas of the company outside of the IT space

• Strive for excellence and lead with a business focus mindset

• You are a quick learner with the ability to learn new technologies

Your Life and Career at Exemplar Luxury Group:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation

• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate

• Comprehensive benefits package for all eligible full-time employees

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [email protected].