Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position handles day-to-day service issues within Security. He/She works with hourly and management staff to address process, safety, staffing, and training. This position coordinates the needs and efforts of security employees to ensure customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.

Core Responsibilities

• Audit security, quality, and integrity procedures to ensure compliance with corporate policies and regulatory requirements.
• Monitor and report Security Team Key Performance Indicators (KPIs) and operational metrics.
• Monitor employee disciplinary trends and compliance-related data.
• Investigate losses, security incidents, compliance violations, and potential criminal activities.
• Conduct interviews, collect evidence, review CCTV footage and surveillance data, and maintain comprehensive case files.
• Analyze incident trends, determine root causes, and recommend corrective and preventive measures.
• Support business units in implementing security controls and best practices.
• Assess training needs and facilitate employee development initiatives.
• Manage team performance, conduct evaluations, and address individual or team performance concerns.
• Conduct Security Awareness, Fire Safety, Emergency Response, and Workplace Violence Prevention training programs.
• Coordinate emergency preparedness activities, drills, and crisis response initiatives.
• Ensure compliance with facility security standards, access control procedures, and asset protection requirements.

Key Skills Required

• Investigation and interviewing techniques.
• Security auditing and compliance management.
• Root cause analysis and incident management.
• CCTV monitoring and evidence collection.
• Report writing and case documentation.
• Employee coaching, training, and team leadership.
• Risk assessment and threat identification.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Word, Excel, Access, and Outlook.
• Presentation and security awareness training skills.

Qualifications

• Minimum 3 years of experience in the Security domain.
• Bachelor's Degree preferred.
• Ability to work flexible shifts and support business requirements.
• Good working knowledge of Microsoft Office applications.
• Professional security certifications such as Certified Security Investigator (CSI), Certified Security Professional (CSP), ASIS certifications, or equivalent preferred.
• Experience in corporate security, investigations, loss prevention, and compliance management is an advantage.

Preferred Competencies

• Incident Investigation & Case Management
• Security Operations Management
• Compliance & Regulatory Audits
• Loss Prevention Programs
• Emergency Response & Crisis Management
• Fire & Life Safety Management
• Team Leadership & Performance Management
• Data Analysis and KPI Reporting
• Stakeholder Management and Cross-functional Collaboration

Employee Type:
 

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.