This position is responsible for supporting New Home Advisors / Sales Agents in optimizing new home sales and the customer experience in assigned communities. Provides administrative support to the model home.

Essential Duties and Responsibilities: (performs other duties as assigned)

• Greets and engages visitors to determine needs and preferences. Refer to someone else, when appropriate.
• Assists in providing community tours to prospective residents and their families
• Demonstrates model home features and benefits. Provides information about the community while emphasizing the company’s value.
• Provides product and pricing information.
• Stays abreast of all community and product knowledge required to answer customer questions.
• Producing and distributing various documents, including general correspondence, memorandums, statistical reports, presentation materials, etc.
• Compiling data for weekly, monthly, and quarterly reports as required
• Filing and copying correspondence and other records
• Enters and assigns new leads in the marketing database system
• Provides timely and consistent follow through with customers from initial contact through closing and post-closing activities
• Assists sales representatives with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, preparing purchase and sale contracts, filing, event planning, coordinating maintenance of sales center and opening/closing the sales center and model homes
• Documents daily traffic and assists community sales representatives with reports and information summaries to management.

QUALIFICATIONS:

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

• Microsoft Office Suite (Excel, Word, Outlook)
• FoxIt Phantom PDF, PDF Expert, or similar software
• KOVA software (ability to learn)

Certificates, Licenses, Registrations: North Carolina Residential Real Estate License