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• Process hotel room reservation and ticket orders from email and fax, verify reservation details, correct pricing, and input in system accurately

• Handle telephone inquiries from Contracted Wholesalers, Travel Agents, other clients and internal partners on different issues on hotel/ticket/meal coupon bookings 

• Provide post-sales support such as ticket delivery coordination, cancellation/amendment on hotel bookings and ticket validity extension, ensuring in the process that our sales policy is complied with, support operations team to handle on-site guest enquiries

• Provide support to Sales Coordinators in room block reservation, preparation, and coordination. 

• Occasionally support sales event to host familiarization visit to travel trade partners by providing introductory presentation and conducting guided tours to our park/hotels

 Job requirements:  

• Diploma holder or Degree holder preferred 

• Experience in customer service sector, preferably in hotel industry  

• Good interpersonal and communication skills 

• Fluent in English, Mandarin, and Cantonese 

• Proficient in Word, Excel and Power-point 

HKProfessional

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