Responsibilities 

Customer Experience & Sales 

• Deliver exceptional front-line customer service to external customers and Sleeman employees through in-person, phone, and email interactions. 

• Process beer and merchandise sales accurately for internal and external customers while ensuring a positive customer experience. 

• Respond to customer inquiries, provide product recommendations, and resolve customer concerns in a professional and timely manner. 

• Serve patrons in the taproom and patio while promoting responsible beverage service practices. 

Retail Operations & Inventory Management 

• Perform opening and closing procedures, including till balancing and daily operational checks. 

• Maintain inventory levels and merchandising standards for beer, apparel, glassware, promotional products, and other retail items. 

• Process customer purchases accurately and maintain cash-handling controls. 

• Manage empties collection and reconciliation activities in accordance with established procedures. 

Product Handling & Distribution 

• Assist customers with loading cases of beer and kegs into vehicles when required. 

• Complete home beer deliveries through the Retail Outlet while delivering excellent customer service. 

• Safely handle, move, and store products in support of retail operations. 

• Operate low-lift equipment following training and certification requirements. 

Safety, Quality & Compliance 

• Adhere to food safety requirements applicable to the role and report non-conformities. 

• Follow Smart Serve, health and safety, and company policies and procedures. 

• Maintain a clean, safe, and welcoming retail, taproom, patio, and tour environment for customers and employees. 

Skills and Qualifications (Required) 

• Must be at least 19 years of age or older. 

• Strong interpersonal and customer service skills with a commitment to delivering a superior customer experience. 

• Excellent communication and public speaking skills. 

• Ability to effectively manage multiple priorities in a fast-paced environment. 

• Ability to lift up to 160 lbs. 

• Valid Smart Serve Certificate. 

• Valid Class G driver's licence with a clean driving record. 

• Ability to work independently and collaboratively as part of a team. 

• One (1) year of cash-handling and key-holder experience, preferably within the food and beverage industry, is strongly preferred. 

• Previous retail and customer service experience is strongly preferred. 

• Digital media experience is considered an asset. 

• Ability to operate low-lift equipment; training and certification will be provided. 

Work Environment (Hybrid/Onsite) 
This position is Onsite and requires regular interaction with customers in the retail store, taproom, patio, and brewery environment. The role includes standing for extended periods, lifting and moving product, completing deliveries, and working evenings, weekends, and holidays as required by business needs.