Primary Objective of Position 

• Management and recording of all documents for billing. Orders. Credit notes. (Cancellations and corrections, returns and determinations) call to external customers. (Information from price, references, expiration dates, troubleshooting, confirmation of shipments, queries to the stock of emergency, etc.) 

Major Accountabilities 

Ensures that all activities are performed in compliance with quality system requirements. 

• Call internal clients.  

• Commercial people, managers and staff of service mainly.  

• Management of incidents in billing and competitions, in collaboration with the Department of credit and collections.  

• Coordination with the Planning Department in Germany the urgent needs of customers. • Managing the Delkenheim/Breda information about backorders and changes of List Numbers for the management of the transmission of such information to the various local departments.  

• Resolution of backorders with Germany, having a stock of manual assignment for the orders with highest priority.  

• Release dates information of products on Backorder and sending this information to all our internal and external customers.  

• of invoices, packing slips, and all kinds of documentation necessary to each customer. • Daily maintenance of the file of orders.  

• Maintenance of the orders for the audit file.  

• Processing Prices for offers and Public tenders in the Invoice System.  

• Creating the customers data in the Invoice (data verification for shipment to A.I, coding of data bank and high in the system.)  

• Reception, processing and resolution of incidences of customers.  

• Provide complete administrative tasks and customer service support.  

• Manage and process customer orders and coordinate daily deliveries.  

• Maintaining liaison with the delivery of equipment delivery schedules.  

• Support the control of Department of the customer's credit account 

Profile
Education 

• FPII in Administration or University Degree.  

• Relevant experience may be substituted for the FPII or degree. 

Background 

• Business Orientation 

• PC Skills 

• Preferably knowledge in SAP/ AS 400