Overview:

Help to mitigate losses by coordinating the repossession of delinquent collateralized consumer bank auto & recreational vehicle loans (e.g., boats, RV’s, motorcycles).

Primary Responsibilities:

• Receive referrals from in-house Collections departments, typically at the 85 day past due point, or by way of voluntary repossessions.
• Coordinate the repossession and transportation of collateral with dedicated list of external repossession agents.
• Ensure repossession agents are provided with all necessary and accurate information to successfully recover collateral.
• Interact with in-house collectors, external vendors, attorneys and law enforcement to ensure successful recovery of collateral.
• Research value of collateral in order to provide information to Remarketing Team to determine the cost and benefit of repossession activity.
• Perform skip-tracing as necessary to locate collateral if repossession agents are unable to locate collateral after two attempts. Make customer contact in order to coordinate payments or collateral surrender.
• Perform collections activities as needed.
• Negotiate settlements with mechanic’s lien holders, impound lots, marinas, dealerships, etc.
• Participate in Audits at vendor sites as requested by management.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Complete other related duties as assigned.

Scope of Responsibilities:

Works 200+ accounts per week. 

Direct contact with external repossession agent vendors, attorneys and law enforcement. 

This position has customer contact. 

Education and Experience Required:

A combined minimum of 3 years’ higher education and/or relevant work experience.

Ability to travel up to 10% of the time.

Education and Experience Preferred:

Bachelor’s degree.

Collections or repossession experience.

Knowledge of M&T Bank systems.

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