We are looking for a Regional Facilities Manager to join the team on an award-winning contract to look after a Head Office site and associated building in Canary Wharf.  

You will be responsible for overseeing the strategic planning and ensures the delivery of high-quality, cost-effective facility services while maintaining JLL's standards of excellence and driving client satisfaction across a diverse portfolio of properties.  

The account is going into significant portfolio alterations which will require a leader who can influence positive change, have an attention to detail and coordinate multiple workstreams in a matrix environment.  

What your day will look like:  

Strategic Leadership & Client Management  

• Develop and execute regional facility management strategies aligned with JLL's objectives and client requirements   

• Serve as primary point of contact for key regional clients, building strong relationships with senior stakeholders   

• Lead contract negotiations, renewals, and expansion opportunities within the region   

• Ensure consistent service delivery standards across all managed facilities in the portfolio  

Operational Excellence  

• Oversee day-to-day facility operations across multiple sites, ensuring compliance with health, safety, and regulatory requirements   

• Implement and monitor KPIs, SLAs, and performance metrics to drive continuous improvement  

• Develop and execute preventive maintenance programs to optimize asset performance and lifecycle  

• Coordinate emergency response procedures and business continuity planning across the region  

Financial Management  

• Manage regional budget responsibility, including accurate forecasting, and cost control measures   

• Identify cost optimization opportunities while maintaining service quality standards   

• Identify CAPEX items for inclusion in asset replacement cycles.  

Team Leadership & Development  

• Lead, mentor, and develop a team of Facility Managers and technical staff across multiple locations   

• Conduct performance reviews, provide coaching, and create professional development plans   

• Foster a culture of safety, accountability, and service excellence  

• Manage resource allocation and workforce planning to meet operational demands  

Vendor & Contractor Management  

• Oversee procurement and management of third-party service providers across the region   

• Elevate vendor performance, and ensure compliance with agreements   

• Establish and maintain strategic partnerships with key suppliers and contractors   

• Conduct regular vendor reviews and implement improvement initiatives  

Technology & Innovation  

• Champion adoption of facility management technologies 

• Leverage data analytics to drive informed decision-making and predictive maintenance strategies   

• Identify and implement innovative solutions to enhance operational efficiency and client value   

• Support digital transformation initiatives across the regional portfolio  

Compliance & Risk Management  

• Ensure compliance with local, regional, and national regulations including environmental, health, and safety standards   

• Conduct regular audits and inspections to identify and mitigate operational risks   

• Maintain comprehensive documentation and reporting systems   

• Lead incident investigations and implement corrective action plans  

Sustainability & ESG  

• Develop and implement sustainability initiatives aligned with client and JLL ESG goals   

• Identify opportunities for environmental improvements and cost savings   

• Support certification programs such as LEED, BREEAM, or WELL  

Required Qualification & Experience  

Education & Certifications  

• Professional certifications such as CFM (Certified Facility Manager), FMP (Facility Management Professional), or equivalent preferred   

• Health & Safety certifications relevant to the region  

Experience  

• Minimum 8-10 years of progressive facility management experience   

• At least 5 years in a regional or multi-site management role   

• Proven track record of managing large-scale facility operations and diverse teams   

• Experience in client-facing roles with strong relationship management capabilities   

• Background in budget management and P&L responsibility  

Skills & Compentencies  

• Strong leadership and people management capabilities   

• Excellent communication and stakeholder management skills   

• Strategic thinking with ability to translate vision into operational execution   

• Financial acumen and analytical problem-solving abilities   

• Proficiency in facility management software and Microsoft Office Suite   

• Strong understanding of building systems, maintenance practices, and industry regulations   

• Project management skills with ability to handle multiple priorities   

• Cultural awareness and ability to work effectively across diverse markets  

Personal Attributes  

• Results-oriented with strong business acumen   

• Proactive and solution-focused mindset High integrity and ethical standards   

• Adaptable and resilient in fast-paced environments   

• Client-centric approach with commitment to service excellence   

• Collaborative team player with ability to influence across organizational boundaries  

Working Conditions  

• Regular travel required across the designated region (up to 50%)   

• Flexibility to respond to emergency situations outside standard business hours   

• Office-based with frequent site visits to managed facilities   

• May require occasional international travel for training or corporate meetings  

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