Function Overview: 
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation, and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.  

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career. 

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.  

 
Role Overview: 

• You provide the tourists with full and high- standard support during the refund transactions, customized on requirements and case. 
• You maintain the client experience at a high level as an important step of the customer journey. 

What you will do: 

• You offer refund services as well as 1st level support during refund processes, delivering a consistent and professional service in line with the current policies and procedures. 

Who you are: 

• min. 1 year working experience in a comparable position (finance industry, hospitality, retail luxury) 
•  Experience in cash handling and relevant procedures 
•  Fluency in written and spoken English and French 
•  Arabic, Chinese, Japanese, Korean, Portuguese or Spanish are mostly welcomed. 

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.