ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

As the Receptionist, you will serve as the first point of contact for Cayman First and play a key role in ensuring smooth day-to-day front office operations. You will welcome guests, assist customers, and provide administrative support across the organization. This position also involves managing front-desk activities such as directing visitors, handling phone calls, managing company mail, processing customer payments, and coordinating internal office support functions.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• Greet and welcome guests, and direct customers to the appropriate Customer Service Representative.
• Maintain a clean, organized, and professional reception area stocked with all necessary customer service materials.
• Provide accurate and timely information in person, by phone, or via email.
• Supports office efficiency by planning, implementing, and supporting office operations.
• Manage all incoming and outgoing mail and parcel shipments including receiving, sorting, and distribution of daily mail, deliveries, and courier packages.
• Stock and replenish kitchen supplies regularly.
• Coordinate occasional food orders for internal meetings and company events.
• Process customer payments, handle cash and debit transactions, and collaborate with the Accounts department to ensure accurate recording and reconciliation of all financial activities
• Support general administrative tasks and duties related to insurance services.
• Ensure inventory of office supplies are ordered and stocked, place orders for marketing and promotional items, corporate gifts orders and new supplies as needed.
• Provide administrative support for external or internal events and programs including all staff events, the social committee, coordinating donations, catering, and corporate sponsorships.
• Perform other related duties as assigned and required.

Requirements

• High School Diploma or higher.
• A minimum of three years of experience as a receptionist or in a customer service function.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Past experience handling payment transactions.
• Basic knowledge of accounting principles is an asset.
• Strong attention to detail with excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to handle urgent matters promptly and effectively.
• Highly organized and able to multitask in a fast-paced environment.
• Must be a dependable team player with a positive and professional attitude.

Benefits

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.