Key Role Responsibilities

• Takes responsibility for all sales and letting activities, greeting and qualifying prospects.  

• Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.  

• Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.  

• Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.  

• Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.  

• Provides excellent customer service,responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).  

• Completes all documentation, records and maintains file notes and residents records. 

• Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.  

• Constantly executes and organizes new initiatives with regards to community building, events and other activities.