Job Description:

This is the gateway for a graduate engineer to be exposed to a world-class Network Operations career.

The Project Coordinator I will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.

Scope:

• Follows established procedures on routine work

• Requires detailed instructions
  
  

Your Roles and Responsibilities:

• Provides weekly operational updates including action items.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Assists with identifying operational/project issues and/or escalating the issue to the team lead.

• Attending and participating in client meetings as required.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams for ticket resolution.

• Work closely with the Facility providers and Smart Hands to drive the issues.

• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

• Assists with daily monitoring of the ticketing system and resolving them under defined SLA

• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews

• Assists with identifying trends or recurring problems and escalates to team lead for resolution.

• Assists with identifying and collaborating on new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Required to work on oncall roster and preparing/participating in daily handovers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  
  

Required Qualifications/Skills:

• Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Good to Have:

Knowhow of operations inside Data Centers/POPs

Handled Logistics / shipments