DUTIES AND RESPONSIBILITIES include, but not limited to: 
 
• Manages and organizes program documentation, ensuring plans, purchase orders, invoices, and reports are current and accessible for stakeholders.
• Reviews and confirms customer production Purchase Orders (PO) and Return Material Authorization (RMAs), maintaining order alignment through open order reconciliation.
• Prepares and sends customer Accounts Receivable (AR) statements, reviews invoices, and resolves discrepancies.
• Coordinates and schedules meetings, ensuring cross-functional alignment among engineering, production, procurement, and customers.
• Tracks deliverables and milestones, notifying teams of deadlines and potential delays, and their impact to the customer.
• Assists in managing production schedules to ensure on-time delivery, processing, and shipment of RMAs.
• Tracks order and finished goods status, liaising with planning and logistics for accurate order placement and delivery.
• Supports shipping logistics, including handling documents, tracking shipments, and managing customs paperwork if needed.
• Acts as a customer contact point, providing updates, addressing inquiries, and escalating issues while ensuring smooth information flow.
• Prepares status reports detailing program progress, risks, and performance metrics, including financial summaries and milestone tracking.
• Maintains and drives data tracking for Key Performance Indicators (KPIs) such as on-time delivery and cost performance, providing insights for decision-making.
• Tracks resolution of production delays or defects, ensuring follow-ups are completed to maintain program progress.
• Documents and improves internal processes to enhance manufacturing support program execution.
• Supports the program manager in resolving operational issues, tracking open items, and implementing process improvements. 
• Other duties and responsibilities as assigned. 
 
QUALIFICATIONS: 
Education and Required Experience 
• Associate degree or equivalent combination of education and experience
• Accumulated 1-2 years of hands-on experience in an operations support, customer service or administrative role.
• Experience with an Enterprise Resource Planning Systems such as Oracle or similar systems is an asset.

• U.S. Citizen, lawful permanent resident, or protected individual under the Immigration and Naturalization Act

SKILLS REQUIRED: 
• Must be highly organized with the ability to manage multiple tasks, deadlines, and stakeholders simultaneously. 
• Attention to detail is crucial, particularly when it comes to managing documents, schedules, and tracking project data.
• Strong verbal and written English communication skills are necessary for collaborating with cross-functional teams and customers. The role requires frequent updates, coordination, and sometimes negotiation to ensure smooth program execution.
• Basic to intermediate proficiency with MS Office (Excel and PowerPoint) 
• A general understanding of electronics manufacturing processes, terms, and technologies (e.g., printed circuit board assembly (PCBA), component sourcing) is beneficial to communicate effectively with technical teams.
• Familiarity with supply chain management, logistics, or procurement processes is an asset.

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $20.00- $26.00 per hour; a shift differential may also be provided depending on the work hours.  Full-time employees are also eligible for performance-based bonuses and benefits.  This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift.