• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

What You’ll Work On

• Serve as the primary technical and functional authority for the RALS platform, advising customers and internal teams on laboratory informatics workflows, system capabilities, and best practices.
• Partner with Product Management, Professional Services, Customer Success, Support, Sales, Engineering, Quality, and Regulatory teams to align customer needs with product and service strategies.
• Lead solution design, implementation planning, upgrade activities, and adoption strategies for complex customer environments.
• Act as the primary escalation point for technical, workflow, integration, compliance, and business process challenges related to the RALS platform.
• Guide customers in optimizing laboratory workflows, improving operational efficiency, supporting compliance objectives, and maximizing solution value.
• Facilitate discovery sessions, architecture discussions, customer workshops, and executive stakeholder engagements.
• Establish implementation standards, solution design frameworks, configuration guidelines, and support models that enable scalable customer success.
• Assess industry trends, regulatory expectations, and data integrity requirements to identify opportunities for innovation and product enhancement.
• Evaluate third-party integrations and supporting technologies to ensure compatibility, reliability, and business value.
• Lead training programs, technical forums, webinars, workshops, and knowledge-sharing initiatives across customer-facing teams.
• Provide mentorship and technical leadership to consultants, implementation teams, and customer-facing personnel to strengthen organizational expertise.
• Represent Abbott as a trusted laboratory informatics expert through customer engagement, industry participation, and thought leadership activities.

Required Qualifications

• Bachelor’s degree in Health Sciences, Engineering, Information Systems, Computer Science, or a related field, or an equivalent combination of education and work experience.
• 12+ years of engineering, laboratory informatics, healthcare technology, laboratory operations, or related industry experience.
• Experience leading complex software implementations, enterprise deployments, upgrades, or strategic customer initiatives.
• Deep knowledge of laboratory informatics workflows, healthcare technology ecosystems, systems integration, and regulated operating environments.
• Experience advising cross-functional teams on technical, operational, compliance, and implementation risks.
• Demonstrated ability to communicate complex technical and business concepts to technical teams, leadership, and customer stakeholders.

Preferred Qualifications

• Master’s degree in a related discipline.
• Experience with RALS, laboratory middleware, laboratory information systems (LIS), connectivity platforms, or quality management solutions.
• Experience within laboratory diagnostics, medical devices, pharmaceuticals, healthcare technology, nutritional products, or other regulated life sciences industries.
• Demonstrated record of technical achievement through product innovation, publications, conference presentations, professional society participation, patents, mentoring, or recognized subject matter expertise.
• Experience influencing decisions and aligning diverse stakeholder groups to achieve customer and business objectives.
• Knowledge of laboratory compliance requirements, data integrity principles, and applicable regulatory standards.
• Experience supporting third-party integrations and enterprise healthcare technology environments.