Sobre este puesto de Practice Assistant II en Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Department: HVISchedule: Monday - Friday, Normal Business hours, Onsite
Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.
Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.
The Practice Assistant II supports efficient practice operations by providing administrative and patient-facing support under general supervision. Responsibilities include scheduling, check-in/check-out, patient communication, and office coordination. Duties may vary by department.
What You'll Do:
• Schedule patient appointments and maintain appointment records.
• Greet and assist patients and respond to routine inquiries.
• Manage phone calls, appointment scheduling, and message routing.
• Process billing forms and scan documents into EPIC.
• Request medical records and laboratory results.
• Distribute mail and faxes and prepare routine correspondence.
• Collect patient co-payments as needed.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as an EPIC Super User for scheduling, registration, and billing systems (training provided).
• Assist with training staff and perform advanced scheduling functions, including surgical scheduling and schedule management, as needed.
Qualifications
Education
- High School Diploma or equivalent required
Experience
- 2–3 years of office experience required
Knowledge, Skills & Abilities
- Proficiency with Microsoft Office and standard office equipment.
- Knowledge of office operations and administrative procedures.
- Strong phone, customer service, verbal, and written communication skills.
- Ability to manage multiple priorities and maintain accuracy in a fast-paced environment.
- Excellent organizational and time-management skills.
- Ability to follow established processes and work effectively within a team.
Additional Job Details (if applicable)
Why Join Mass General Brigham?
- Join a world-renowned healthcare system recognized for excellence in patient care and innovation.
- Grow your career through professional development and advancement opportunities.
- Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.