Come join our GTE Financial team!

We are looking for a proactive, detailed-oriented, analytical individual to join as a Payment Operations Specialist.  This position will be responsible for the daily process of receiving and originating ACH and payroll deduction files according to NACHA rules, OFAC policy, and various federal/state regulations. The specialist will also accurately and timely process incoming and outgoing domestic/international wires as well as matters related to the in-clearing check file.  Supporting the Community Financial Centers and our members to perform/support transactions made via ATM/ITM, Deposit2Go, mail, lockbox, and Cenlar.

What does GTE look for in a Payment Operations Specialist?

Payments:

• Responsible for processing, sending, and approving the ACH files in established timeframes.
• Verify and save daily Federal Reserve ACH Wire settlements.
• Audit all postings to ensure the accuracy of accounts.
• Review, research, and process ACH exception items using sound judgment.
• Submit notifications of changes (NOCs), as needed.
• Process, review, and verify disputes, adjustments, death alerts, reclamations, trace requests, stop payments, and returned originations within the proper timeframe.
• Performs the end-to-end check processes, including but not limited to, balancing and reconciliation of the daily check-in-clearing file.
• Responsible for adhering to deadlines listed in regulation CC as related to check to process
• Respond to member, staff, and external financial institution requests/inquiries promptly; including but not limited to emails, phone calls, mail, and message center.
• Create and maintain recurring payment plans and one-time origination entries.
• Post approved transactions from internal suspense accounts to appropriate general ledger accounts.
• Knowledge of how to process and support transactions made thru other Payment channels.
• Provide account information to members and handle additional member requests relating to Debit and Credit cards as well as process staff maintenance requests on debit and credit cards.
• Participate in Regional Payments Association-sponsored training events.
• Attend and actively participate in the group, department, and one-on-one meetings.
• Ability to adapt to a wide range of assignments and multi-task in a fast-paced, rapidly changing environment
• Adapt accuracy and attention to detail.

Customer Support:

• Always provides prompt, courteous, and exceptional member service.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Capable of effectively prioritizing critical tasks.
• Skillful in expressing ideas clearly and concisely both orally and in writing.
• Ability to work well with all levels of management, staff, and members.
• Competent at working independently.

Operational:

• Work is complex and detailed and requires sound judgment skills.
• Proficient computer skills. Able to use Microsoft Office (Outlook, Word, Excel, PowerPoint) and comfortable using social networking sites like Facebook and Twitter.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications: 

• High school diploma or equivalent.  Some college preferred
• Min 1 - 3 years' experience or combination of education and experience.

Position Details:

• Location:  Downtown Tampa – GTE Headquarters
• Department Hours:  Monday– Friday (9:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)

Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Work arrangement will primarily be working onsite at our CFC locations and sometimes remote or in the office. The position, however, is defined as hybrid in nature, (in-office, or remote) and may be changed at any time by management with appropriate notice, if possible.

Required for Remote/Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Some positions will require performance standards to be met to qualify for alternative work arrangements.
• Required to have power and high-speed internet over 100MB (minimum).
• Video capability (connection of 1.5 Mbps up and down recommended).
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Hybrid candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team!

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.