Parts and Service Sales Representative

Sandvik Mining | Location: Lae, PNG or Brisbane, QLD
Job Type: Full-time, Permanent

About the Opportunity

We are seeking a motivated and customer-focused Parts & Service Sales Representative to join our Parts and Service team. This role is responsible for driving aftermarket sales growth across a defined customer portfolio, supporting Global Business products including Fire Suppression Systems and Mobile Refuelling Solutions.

As the trusted point of contact for customers, you will identify new business opportunities, develop strong relationships with key stakeholders, and deliver value-added solutions that improve equipment performance, reliability, and operational outcomes.

This is an exciting opportunity for an experienced sales professional who enjoys working closely with customers, building long-term partnerships, and contributing to the ongoing success of a global industry leader.

Responsibilities

• Identify and develop aftermarket sales opportunities within an established customer base.

• Drive growth across parts, service, support, and other aftermarket offerings for Global Business products.

• Conduct fleet gap analyses to identify opportunities for increased customer value and sales growth.

• Build and maintain strong relationships with customer decision-makers and operational stakeholders.

• Develop tailored service agreements and customised solutions to meet customer requirements.

• Act as the liaison between customers and Sandvik teams to ensure aftermarket issues are resolved efficiently.

• Provide regular updates on customer activity, business opportunities, and sales performance.

• Support new product and service initiatives through customer and market feedback. 

• Assist customers in identifying training opportunities and operational improvements.

• Undertake strategic stock planning and forecasting to meet customer demand.

• Achieve agreed sales and business development targets while maintaining exceptional customer satisfaction.

• Champion Sandvik's commitment to safety, quality, and compliance, supporting our goal of Zero Harm.

About You

To be successful in this role, you will have:

• Demonstrated experience in equipment, aftermarket parts, service sales, or a related technical sales environment.

• Strong commercial acumen with the ability to identify opportunities and communicate customer value propositions.

• Knowledge of maintenance planning and scheduling practices, preferably within mining, heavy equipment, or industrial sectors.

• Excellent relationship-building, communication, and stakeholder management skills.

• Strong negotiation and influencing abilities with a focus on achieving mutually beneficial outcomes.

• Experience using CRM systems and managing sales opportunities through the sales lifecycle.

• Advanced computer literacy across Microsoft Office and business systems.

• A current Driver's Licence and willingness to travel to customer sites as required (up to 40% of the year).

Desirable:

• Experience includes knowledge of Fire Suppression Systems and their service and installation requirements.

This role may be based in either Lae, Papua New Guinea, or Brisbane, Australia. To be eligible, candidates must have the appropriate right to live and work in the location for which they are applying. As part of our recruitment process, the successful candidate will also be required to complete a pre-employment medical

What We Offer

• A competitive remuneration package

• Salary sacrifice options and Length of Service Recognition

• Paid Parental Leave and flexible working options

• A comprehensive Employee Assistance Program

• Employee referral programs

• Performance-based bonus incentives

• Recognition and reward programs aligned to individual and business performance

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website.

In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who We Are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees across more than 150 countries globally.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer, welcoming applications from people of all backgrounds, including women and Aboriginal and Torres Strait Islander peoples.

For more information about this opportunity, please visit the Sandvik Careers website or contact Melanta Motilal - Talent Acquisition Specialist via email at [email protected] for role-related enquiries only.

Please note that applications sent directly via email will not be accepted. To be considered for this position, all applications must be submitted through the Sandvik Careers website.

Applications close: Wednesday - 7th October 2026, or sooner if a suitable candidate is identified.