Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay Range

Job Description

Are you an experienced manager, adept at leading and developing teams? 

Would you like to work in a role that makes a positive impact on people and their communities? 

Then consider the role of Operations Manager at Reed in Partnership! 

This role is office based and covers the North East CPA (Newcastle, County Durham and Tees Valley) for Youth Jobs Guarantee.

Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

What is this role about?

The Operations Manager is directly responsible for the effective performance of a number of offices and/or contracts. This includes ensuring these contracts are delivered within budget and to agreed quality standards, and adequate workflow issues are addressed and milestones necessary for the participants journey are achieved through remote, direct and indirect management.

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

Just some of your day-to-day responsibilities will include:

• Ensuring the smooth running and productive dynamics of the team

• Motivating, ensuring and supporting co-members to perform effectively in their roles of supporting our participants into employment, education and training.

• Developing and maintaining professional relationships with internal stakeholders, employers, and wider employer organisations.

• Continuous improvement of your team and contribution to organisational continuous improvement.

What’s in it for you?

Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. All travel for sessions will be reimbursed, and you will have access to the full range of Reed Wellbeing benefits, which include:

• 25 days annual leave (pro-rata for part time)

• Reed Pension Scheme

• Award Winning Management & Leadership training

• Professional & Personal Development Funds

• Bi-annual pay reviews

• Plus much more!

To be successful in this role, we are looking for someone with:

• Demonstrable success in the management of teams across multiple sites within the Welfare-to-Work or Training sector.

• Solid understanding of the design and implementation of complex operational processes across multiple teams.

• Experience of carrying out effective performance and development reviews, overseeing financial resources, driving continuous improvement and managing external relationships.

• High level of personal organisation and time management skills

• Willingness to travel across sites

• A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification). If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.

Desirable Criteria

• Experience of working on programmes targeting relevant disadvantaged groups in society

• Experience of delivering foundation/ vocational learning programs.

• Fluency in community languages.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.  We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.