We are seeking a highly organized and customer-focused front desk administrator to join our busy leasing office team. This role is essential to ensure smooth daily operations and providing exceptional service to prospects and anyone who comes on tour. The ideal candidate will be able to handle multiple tasks efficiently, manage a high volume of inquiries, and maintain a welcoming and professional atmosphere in a fast-paced environment.

Key Responsibilities:

Customer Service

• Greet all visitors with a friendly and professional demeanor. Engage in conversation about the building and neighborhood.
• Address inquiries and provide information about leasing options, community amenities, and policies.
• Maintaining leasing office and model apartments in pristine condition

Calendar Management and Appointment Scheduling

• Schedule and confirm all appointments. Ensure that leasing staff are aware of their schedules and any updates.

Office Management

• Answer and direct phone calls, manage incoming emails, and ensure the front desk area is always clean and organized.
• Ensure all administrative tasks are completed efficiently, including data entry, and document management.
• Assist with reports and other documents. Maintain accurate records of interactions with prospects and update systems as necessary.
• Assist with the leasing process, maintaining an accurate CRM and providing prospective tenants with necessary forms and applications.
• Auditing all listing platforms to ensure everything is up to date and displaying properly
• Monitor and manage office supplies, including any marketing materials.
• Open up the office and models every morning and close every night
• Keeping office stocked and ready to always show

Qualifications:

• NY Salesperson License required.
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Proficient in Google Suite and Microsoft Office Suite.
• Knowledge of leasing software (e.g., On-site.com, Yardi, RealPage) a plus.
• Ability to handle sensitive and confidential information with professionalism.
• Ability to work independently but essential for the candidate to be able to work in a team-based environment.
• Occasional re-organizing of models and leasing office may require lifting objects of up to 25 lbs.
• Previous real estate experience preferred but not mandatory.
• Customer service background preferred.
• Available to work weekends.

Personal Attributes:

• Friendly, approachable, and customer-service-oriented.
• Strong attention to detail and ability to prioritize tasks with a high level of accuracy
• Ability to stay calm and effective in high-pressure situations.
• Flexible, with a positive attitude toward teamwork and problem-solving.

Compensation: The base pay range for this position is $24 -$26 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.