The Module Development Specialist is responsible for leading the design, enhancement, and governance of learning modules used across the Resourcing, Development, and Engagement training lifecycle—including onboarding, post‑onboarding, leadership development, product training, and digital learning pathways.

The role ensures that all static and digital modules remain current, accurate, aligned, and compliant with updates from Operations, Products, Compliance, Bank partners, and other business units. This position also provides oversight and technical direction to the Digital Learning Team to ensure high-quality digital content that meets learning, product, and business requirements.

This position requires advanced expertise, independent judgment, cross-functional collaboration, and ownership of end-to-end module lifecycle management.

Position Responsibilities:

Module Development & Enhancement (Static and Digital)

• Lead the design, review, enhancement, and maintenance of all existing Resourcing, Development, and Engagement modules.

• Develop new modules for training programs (Bancassurance Sales Training, Advanced Financial Sales Associate, Leadership, Investments, etc.) as needed.

• Translate complex topics (e.g., operations processes, product updates, investment concepts, compliance requirements) into clear, accessible, learner-friendly content.

• Ensure all modules adhere to Manulife branding, standards, guidelines, and learning methodologies.

Module Alignment with Business Updates

• Serve as the primary liaison for module accuracy when updates occur in:

  • Operations and New Business processes

  • Product updates, launches, and changes

  • Agency or Bancassurance workflows

  • Bank partner requirements

  • Licensing, Compliance, and regulatory changes

• Maintain a central version control system ensuring modules are updated, archived, and deployed correctly.

• Conduct impact assessments whenever business changes arise and proactively identify modules requiring updates.

Digital Learning Oversight

• Provide expert review and guidance to the Digital Learning Team as they convert static modules into digital formats (videos, animations, e-learning, simulations, micro-learning).

• Review digital learning prototypes, storyboards, scripts, and final outputs to ensure accuracy and alignment.

• Recommend instructional design improvements and ensure digital content supports Resourcing, Development, and Engagement’s learning strategy.

Quality Control & Governance

• Establish and maintain a standardized Module Quality Framework that governs structure, learning design, tone, branding, and accuracy.

• Conduct periodic audits of all modules and digital learning content to ensure compliance.

• Manage feedback cycles from trainers, Financial Sales Associates, leaders, and business partners to improve module quality.

Cross-functional Coordination & Collaboration

• Work closely with:

  • Training Team – to understand training gaps and future requirements

  • Product, Operations, Compliance – for content accuracy

  • Bancassurance (Bank partners) – for bank-specific alignment

  • Digital Learning – for digital content creation and enhancements

  • Lead content alignment discussions and ensure stakeholder feedback is incorporated into final materials.

Learning Experience Innovation

• Evaluate and recommend new tools, platforms, and methods for effective module creation (e-learning tools, video editing, graphic design, learning experience platforms).

• Introduce modern learning design techniques (interactive learning, microlearning, knowledge checks, scenario-based design).

• Support the creation of learning pathways that integrate static modules, digital components, assessments, and field application.

Training Support (as needed)

• Provide trainer support by ensuring modules are ready, updated, and deployment-ready for facilitators.

• Conduct knowledge transfer sessions with trainers and digital designers to ensure proper understanding of the materials.

Required Qualifications:

• At least 5 years of experience in:

  • Insurance training

  • Module development

  • Instructional design

  • Digital learning production or coordination

• Experience with learning systems, digital platforms, and content creation tools.

• Strong collaboration and stakeholder management skills.

Preferred Qualifications:

• Bachelor’s Degree preferred (Education, Business, Communications, or related fields).

• Familiarity with Manulife China Bank Life Assurance Corporation products, systems, and operations is a strong advantage.

• Deep knowledge of insurance products, operations, and field practices.

• Strong instructional design, module writing, and curriculum development expertise.

• Proficiency in digital learning tools (e-learning authoring tools, LMS, video editing, animation tools).

• Excellent comprehension of regulatory, compliance, and product update cycles.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].