Location: This is an onsite role based at Nextiva’s Bengaluru office (Wilshire III by MFAR, 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation: This role is expected to work onsite four days per week, with the potential to increase to five days per week, as required by the business. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

We're looking for a mid-level Product Manager to join our Customer Experience (CX) product team with a focus on the mobile platform. Our CX product spans Voice, SMS, and digital channels (chat, email, in-app, and social — X, Facebook, Instagram, LinkedIn, and more), and mobile plays a critical role in delivering a seamless, unified experience across them — for front-office communications and back-office contact center workflows alike. 

Our primary focus today is Small Business mobility, expanding into Mid-Market. You'll partner closely with the Lead PM for CX and cross-functional teams to drive the mobile product strategy, prioritize high-impact work, and deliver intuitive features that enable users — including contact center agents and supervisors — to communicate and manage work effectively, anytime, anywhere. 

You'll use data to deeply understand how users interact with mobile features across channels, use feature flagging to test and learn quickly, and work to improve what's underperforming while doubling down on what resonates. You'll also use AI tools daily as a core part of how you do product work. 

What You'll Do 

• Collaborate with the Lead PM to define and drive a mobile-first product roadmap across CX channels: Voice, SMS, and digital (chat, in-app, email, and social channels such as X, Facebook, Instagram, and LinkedIn)
• Own key features spanning both front-office mobile experiences (business communications for SMB users) and back-office experiences (contact center agent and supervisor workflows on mobile)
• Define mobile requirements for AI-powered capabilities — AI assistants on mobile, agent assist, summarization, transcription, and smart replies — as they extend to agent and supervisor experiences
• Use AI tools (Claude, Cursor, ChatGPT, etc.) as a core part of the PM workflow: drafting PRDs, analyzing usage data, competitive research, and rapid prototyping
• Define, monitor, and optimize engagement metrics — activation, retention, response time, session frequency, and feature-level adoption
• Use feature flagging and experimentation (e.g., LaunchDarkly, Firebase) to test features iteratively, learn from user behavior, and make data-backed decisions
• Analyze product usage data to understand why certain features drive engagement, and identify ways to improve those that underperform
• Partner closely with engineering and design teams to deliver high-quality mobile experiences that feel native, fast, and intuitive across iOS and Android
• Collaborate with GTM, support, and analytics teams to ensure successful launches, onboarding flows, and post-launch iterations
• Work with peer product managers across platform, data, and web to ensure channel consistency and cross-platform alignment

What We're Looking For 

• 3–5 years of product management experience, including at least 1–2 years focused on mobile platforms (iOS/Android)
• Experience with CX or communication products spanning Voice, SMS, chat/email, or social messaging channels is a strong plus; contact center experience — understanding agent and supervisor mobile workflows — is highly valued
• Experience with AI-powered communications apps, including AI assistants on mobile, and demonstrated use of AI in product development
• Demonstrated daily use of AI tools in PM work — able to show how you use LLMs for specs, analysis, or prototyping. Comfort prototyping with AI coding tools (Cursor, v0, Claude Code) is a strong plus
• Deep familiarity with the competitive landscape for business communications and contact center mobile apps (UCaaS and CCaaS), including hands-on experience evaluating competing mobile products
• Comfortable defining and analyzing product engagement and operational metrics, including messaging usage, response rates, latency, and user satisfaction
• Experience using feature flagging, A/B testing, and telemetry to guide iteration and validation
• Technically conversant — able to work with mobile engineers and backend teams on APIs, SDKs, latency, and platform constraints
• Strong collaborator with a track record of working effectively with design, engineering, GTM, and fellow product managers
• Data-driven mindset: you form hypotheses, analyze outcomes, and iterate based on what the data tells you
• Familiar with agile practices and tools like Jira, Figma, Pendo, and LaunchDarkly

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Beware of Recruitment Fraud: At Nextiva, we follow a merit-based hiring process and do not charge any fees or require a deposit at any stage.  We also do not authorize any third parties to collect payments or sensitive information on our behalf. 

All genuine communications from Nextiva originate from official email addresses ending in “@nextiva.com”.  Communications received from free email services (such as Gmail, Yahoo, or Hotmail) purporting to be from Nextiva should be treated as fraudulent.  If you are contacted by a third-party claiming to represent us, please verify their credentials by writing to [email protected]. 

We encourage candidates to stay vigilant and verify the authenticity of any communication claiming to be from Nextiva, including unsolicited calls, WhatsApp messages and Telegram communications. While we strive to maintain a secure hiring process, Nextiva is not responsible for any losses arising from fraudulent activities. If you believe that you have been a victim of recruitment fraud, please contact your law enforcement agencies immediately.

For genuine opportunities, please apply only through our official career sites: Nextiva Careers & Nextiva Jobs on LinkedIn.

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