Our client is an integrative natural medicine clinic based in Scottsdale, Arizona, offering naturopathic primary care, chiropractic, acupuncture, nutrition counseling, IV therapy, and wellness services. Their patients often come to them after exhausting conventional options — they're curious, thoughtful, and looking for a whole-person approach to their care. The clinic is hiring a fully remote Medical Receptionist to be the first, warm point of contact across every channel patients use.

This is a phone-forward role. Roughly 20 patient calls a day flow through you — a mix of inbound scheduling, follow-up, patient questions, and outbound recall — and you'll also carry the text and email queues, plus data entry into the practice management system. The right person brings a calm, caring presence to every interaction and stays organized across all three channels without dropping the thread.

Early in the role, success looks like a well-managed daily call flow, timely responses across text and email, an accurate schedule with waitlists actively worked, and patient records that stay complete and up to date.

Key Responsibilities

Phone Communication (Primary Function)

The majority of daily communication happens over the phone, with approximately 20 calls per day.

• Answer inbound patient calls professionally and warmly — appointment requests, general inquiries, and patient questions
• Make outbound calls for appointment reminders, follow-ups, scheduling confirmations, and recall outreach
• Manage a steady daily call volume of approximately 20 calls with consistent quality and attentiveness on every interaction
• Triage calls appropriately — routing clinical questions to the provider while handling scheduling and administrative matters directly
• Document call outcomes and any required follow-up actions accurately after each interaction

Text & SMS Communication

• Monitor and respond to patient text messages in a timely and professional manner
• Send appointment reminders, confirmations, and follow-up messages via text as needed
• Maintain a warm, clear, and on-brand tone across all text communications
• Ensure all text-based interactions are documented appropriately in the patient record or communication log

Email Management

• Monitor the clinic inbox and respond to patient emails promptly and professionally
• Draft and send appointment confirmations, intake form instructions, and general clinic communications
• Triage emails by urgency and route clinical or complex inquiries to the appropriate team member
• Maintain an organized inbox with timely responses to all patient and administrative emails

Scheduling & Appointment Management

• Schedule, reschedule, and cancel patient appointments across the clinic calendar
• Confirm upcoming appointments and ensure patients have all necessary preparation information in advance
• Manage waitlists and fill cancellation slots proactively to keep the provider schedule optimized
• Coordinate scheduling across multiple communication channels so nothing is double-booked or missed

Data Entry & Records

• Perform accurate data entry of patient information, appointment details, and communication records into the practice management system
• Maintain organized and up-to-date patient records in compliance with applicable privacy regulations (HIPAA)
• Process new patient intake information and ensure all required fields and documents are collected before the first appointment
• Update patient contact details, insurance information, and other record changes as they occur

Ad Hoc Administrative Support

• Support the clinic with general administrative tasks as they arise — this role requires flexibility and a willingness to pitch in where needed
• Assist with document preparation, filing, and general office organization as directed
• Handle miscellaneous front-office tasks that keep daily clinic operations running without interruption

Requirements

• Prior experience in a medical receptionist, patient services, healthcare administrative, or similar patient-facing role
• Comfortable managing a steady daily call volume of approximately 20 calls with professionalism and consistency
• Warm, clear, and professional communication style across phone, text, and email
• Organized and detail-oriented with strong follow-through on all patient interactions and open tasks
• Comfortable with data entry and maintaining accurate records in a practice management or scheduling system
• Reliable and self-directed in a fully remote work environment
• Discreet and professional with patient information in compliance with HIPAA

Preferred Qualifications

• Prior experience in a natural medicine, integrative health, functional medicine, wellness, or holistic care practice
• Genuine interest in natural and holistic health — familiarity with the space helps when speaking with patients about the clinic
• Experience with electronic health record (EHR) or practice management software in a clinical setting (Jane App is a plus)
• Background managing multi-channel communications including calls, texts, and emails simultaneously
• Experience with appointment scheduling and calendar management for a medical provider

Tools & Software

• Primary platform: Practice management / scheduling software used by the clinic (Jane App experience is a strong plus, though other EHR / practice management platforms transfer well).
• Communication tools: Clinic phone system, patient SMS platform, clinic email inbox.
• General: Standard office productivity tools (Microsoft 365, OneDrive) for documents and internal collaboration.

What Makes You a Great Fit

• You bring a calm, caring energy to every patient interaction — even on your twentieth call of the day
• You listen carefully before you respond, and you treat every patient like the reason you're there
• You stay organized across phone, text, and email without letting anything slip through
• You take patient privacy seriously and treat every record with care
• You work well independently in a remote setting — steady, self-directed, easy to trust
• You care about how a natural-medicine practice speaks to its patients, and you can represent that voice well

Benefits

What We Offer

• Up to $5 – $6/hour
• 100% remote work
• Full-time role

To apply

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: [ https://assessment.aptiveindex.com/s/dDH4WP7p70Wt ]

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search.

A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.