Market Development Manager (Access & Growth)

📍 Location: Phoenix, Scottsdale, and Mesa, AZ | 📆 Schedule: Full-Time (Market-Facing)

💰 Competitive Pay + Full Benefits

MIND 24-7 is building a movement to change how people access mental health care by creating an "always open front door." As a Market Development Manager, you are the face of our mission in the community—driving sustainable patient volume through disciplined referral development and high-impact relationship management. This is not a commission-based sales role; you are measured by conversion, referral quality, and the real-world impact you have on our mission and ethical standards.

Why Choose MIND 24-7?

✅ Mission-Aligned Compensation – Performance metrics tied to aggregate growth and ethical standards rather than traditional commission.

✅ Territory Ownership – Lead and manage your own defined field activity with a high degree of accountability.

✅ Strategic Collaboration – Partner directly with Clinical and Operations leaders to optimize care and support ED diversion.

✅ Diverse Partnerships – Build relationships across health systems, first responders, schools, and specialty practices.

✅ Career Growth – Be a key player in a rapidly expanding organization dedicated to healthcare innovation.

Your Role & Impact

🔹 Build and maintain referral relationships with Emergency Departments, EMS, school districts, and behavioral health providers.

🔹 Own a defined territory aligned with our clinical sites, ensuring partners understand eligibility and referral pathways.

🔹 Execute daily field discipline with a minimum of four (4) in-person referral partner touches per business day.

🔹 Log all activity in the CRM within 24 hours to maintain accurate documentation and territory insights.

🔹 Optimize patient access by partnering with clinical leaders to improve referral-to-arrival conversion and reduce LWOBE.

🔹 Support market expansion by aligning outreach with payer strategies and new clinic launches.

 🔹 Ensure full compliance with all healthcare regulations and Mind24-7 standards in every interaction.

🔹 Report directly to the VP of Growth with a dotted line to the COO to ensure alignment across the organization.

What We’re Looking For

✔️ Experience in Market Development – Proven track record in market-facing execution and driving compliant patient volume.

✔️ Territory Discipline – Highly organized with the ability to manage daily outreach targets consistently.

✔️ Strong Communication – Ability to articulate complex referral pathways and clinical outcomes to diverse stakeholders.

✔️ CRM Proficiency – Dedicated to accurate and timely documentation of field activity.

✔️ Mission-Driven Mindset – Passionate about behavioral health access and maintaining high ethical standards.

✔️ Analytical Skills – Focused on conversion metrics and sustained volume impact rather than activity alone.

Join a team that’s making an immediate impact on mental health care in Phoenix—with a strategic growth role, competitive pay, and a culture of collaborative ownership.