The Loss Mitigation Fulfillment Project Manager oversees the day-to-day tasks and performance of designated Fulfillment activities and takes responsibility for producing high volume and high-quality work while adhering to investor, client, company, and regulatory guidelines. The position focuses on identifying and managing the key factors that drive performance within the department with a strong focus on reporting, compliance, and quality processing.

Essential Functions, Duties, and Responsibilities

• Oversee the day-to-day tasks and performance of designated Fulfillment responsibilities.
• Maintain responsibility for the Fulfillment Compliance Inbox.
• Maintain and update process and procedure documentation for the Fulfillment Department.
• Act as a liaison with other departments to foster efficiency, process improvement and high-quality output.
• Ensure compliance with all Investor guidelines and quality controls are in place to protect Shellpoint and its clients.
• Ensure department policies and procedures are maintained and timely updates are submitted. Continually review and refine processes to ensure efficiency and accuracy.
• Partner with Compliance to monitor change in trends, regulations and outliers that impact portfolio performance, focusing on identification of improvement opportunities.
• Hold weekly performance update meetings with Senior Management.
• Undertake special projects related to departmental activities and perform other duties as assigned.
• Ability to effectively and accurately convey information to others.
• Performs related duties as assigned by management.

Qualifications and Education Requirements

• High School Diploma or equivalent, required.
• Bachelor’s degree, preferred.
• 2-4 years project management experience.
• 5+ years of Loss Mitigation/Default Servicing experience.

Skills, Abilities, and Knowledge

• Strong Microsoft Office skills required.
• Understanding of mortgage servicing. Collections, Foreclosure, Bankruptcy and/or REO experience preferred.
• Demonstrated strong skill set for organization and attention to detail.
• Self-Motivated. Ability to work independently with minimal supervision.
• Strong analytical, problem solving and mathematical skills to be used in evaluation and interpretation of complex information.
• Understanding of mortgage lending and servicing, particularly late-stage collections, and loan modifications.
• Strong follow-up skills, as well as the ability to meet strict deadlines.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.