It's fun to work in a company where people truly BELIEVE in what they're doing!

Minimum Requirements

• Grade 12 / Matric.
• Relevant retail, business management or operations qualification will be advantageous.
• Minimum 3–5 years' retail experience, preferably within a Fresh/FMCG environment.
• Previous supervisory or management experience within a supermarket or retail environment.
• Experience managing teams and delivering against operational and financial targets.

Advantageous Experience

• Experience in Fresh departments such as:
  • Produce
  • Bakery
  • Deli
  • Butchery
  • Seafood
  • Prepared Foods
• Experience in a high-volume supermarket environment.
• Experience managing food safety and quality standards.
• Experience with stock management, shrinkage and waste reduction.

KEY RESPONSIBILITIES

2.1 Fresh Department Operations

• Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution.
• Ensure departments are adequately staffed and operationally ready to serve customers.
• Drive high standards of product availability, freshness, quality and presentation.
• Ensure effective implementation of promotional activity, pricing and merchandising standards.
• Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs.
• Identify opportunities to improve sales, profitability and operational efficiency.
• Ensure compliance with company policies, procedures and operating standards.
• Maintain a clean, safe and well-organised working environment.

2.2 Customer Service

• Create a customer-focused environment across all Fresh departments.
• Ensure customers receive friendly, efficient and knowledgeable service.
• Resolve customer queries and complaints promptly and professionally.
• Monitor customer feedback and implement corrective actions where required.
• Ensure Fresh departments consistently meet expected customer experience standards.

2.3 People Management & Leadership

• Lead, coach and develop Fresh department teams to achieve operational and commercial objectives.
• Ensure employees understand their roles, responsibilities and performance expectations.
• Conduct regular performance discussions and provide constructive feedback.
• Identify training and development needs and support employee growth.
• Manage attendance, productivity, discipline and employee relations in line with company policies.
• Build a positive, accountable and high-performing team culture.
• Ensure effective succession planning and development of potential talent.

2.4 Stock & Inventory Management

• Ensure accurate stock management across Fresh departments.
• Monitor stock levels and ensure appropriate replenishment.
• Minimise waste, shrinkage, damages and stock losses.
• Ensure correct receiving, storage, handling and rotation of Fresh products.
• Drive adherence to FIFO/FEFO principles where applicable.
• Investigate stock variances and implement corrective actions.
• Ensure stock counts and inventory processes are completed accurately and on time.

2.5 Food Safety, Quality & Compliance

• Ensure compliance with all applicable food safety, hygiene and quality standards.
• Maintain high standards of cleanliness and hygiene within Fresh departments.
• Ensure correct product storage temperatures and handling procedures.
• Conduct and follow up on relevant food safety and quality checks.
• Ensure corrective actions from audits and inspections are implemented.
• Escalate any food safety, quality or compliance risks immediately.

2.6 Financial & Commercial Management

• Drive achievement of sales and gross profit targets within Fresh.
• Monitor department performance against agreed budgets and targets.
• Manage controllable costs and optimise labour utilisation.
• Control waste, markdowns and stock losses.
• Analyse Fresh performance reports and identify areas requiring improvement.
• Implement action plans to address underperformance.

2.7 Merchandising & Execution

• Ensure Fresh departments are consistently merchandised according to Pick n Pay standards.
• Maintain attractive, well-stocked and customer-friendly displays.
• Ensure promotional displays and campaigns are implemented correctly and on time.
• Monitor pricing accuracy and product information.
• Ensure availability of key lines and promotional products.

2.8 Health & Safety

• Ensure compliance with occupational health and safety requirements.
• Identify and address potential workplace hazards.
• Ensure employees follow safe working practices and procedures.
• Report and escalate incidents, hazards and safety concerns.
• Maintain appropriate housekeeping standards throughout the Fresh areas.

KEY PERFORMANCE AREAS

Performance will be measured against, but not limited to:

• Sales growth and achievement of targets
• Gross profit performance
• Product availability
• Freshness and quality standards
• Waste and shrinkage control
• Stock accuracy
• Labour productivity and utilisation
• Customer service and customer satisfaction
• Food safety and audit compliance
• Health and safety compliance
• Employee engagement and performance
• Training and development
• Promotional and merchandising execution
• Overall Fresh department standards

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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